Business ProfileforAvella Specialty Pharmacy

They are the worst ever! It was more than a week that I was waiting for my IVF medication, and they simply asked me to wait more to receive my package some day. I was not sure what the condition of my medications was after being on the way for about 10 days. Zero sense of understanding that my IVF process could not wait for their package to come. I got 3 days off to be at home and sign for the package, and every single day they said "your package will be delivered tomorrow". I kept calling them every day, and last time it took 2 hours to talk to them on the phone, but they did not understand that I need my medication on time. They did not want to accept to cancel the previous package and send me the new ones. Each time I called them they simply said "wait!" but finally after putting me through so much stress and waiting a lot of my time they sent me new medication at the last moment. Long story short, if you want a smooth IVF process and do not want to mess it up with their irresponsibility AVOID ordering your medication from Avella. They are nightmare!!!

To Whom It May ******** Due to the protections of the **************** Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************. Sincerely, Consumer Advocate