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BBB Business Review

BBB
8800 E. Chaparral Road #300, Scottsdale, AZ 85250
Principal: Mr. Yaniv Masjedi

inTALK Nextiva Nextiva Nextiva vFAX

Business VoIP Hosted PBX Nextiva Connect Nextiva Office Nextiva SIP Trunking Nextiva vFAX Online Fax Voicemail

BBB Accredited Business since

Nextiva, Inc.

View Additional Phone Numbers 8800 E. Chaparral Road #300, Scottsdale, AZ 85250 http://www.nextivaoffice.com/ View Additional Web Addresses

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Description

This company offers Business VoIP, Hosted PBX and Online Fax Solutions nationwide.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nextiva, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Nextiva, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 29 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

29 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 29

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Nextiva, Inc.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Nextiva, Inc.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 10

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Nextiva, Inc.

Additional Information

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BBB file opened: April 24, 2008 Business started: 10/02/2001 in CA Business started locally: 01/29/2007 Business incorporated: 01/29/2007 in AZ
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Corporation Commission
1200 W. Washington Street, Phoenix AZ 85007
Phone Number: 602.542.4251

Type of Entity

Corporation

Business Management
Mr. Yaniv Masjedi
Contact Information
Principal: Mr. Yaniv Masjedi
Business Category

Telecommunications Equipment - Disability Telephone Equipment & Systems Dealers Computer Software Publishers & Developers Fax Transmission Service Telephone Communications Voice Mail Services

Products & Services

Nextiva, Inc. sells the following brand(s): inTALK, Nextiva, Nextiva, Nextiva vFAX

Nextiva, Inc. offers the following product(s): Business VoIP, Hosted PBX, Nextiva Connect, Nextiva Office, Nextiva SIP Trunking, Nextiva vFAX, Online Fax, Voicemail

Method(s) of Payment
Visa, Mastercard, American Express, Discover
Refund and Exchange Policy
Nextiva offers a 30 day money back guarantee as well as no termination fees for cancellation of their service.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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