Business ProfileforSun Splash

Accepted quote provided with an appt date set. Company showed up early (on a sooner date than appt set) & despite questioning assured us everything was correct. During the install, they realized they showed up at the wrong house & installed product of another customer on our home. They adjusted the amount owed, but unfortunately for the other customer, they now had to wait longer. We never received our final receipt, warranty information or tax credit paperwork that was supposed to be provided upon completion. We have made over two dozen phone calls (not exaggerating). Supposedly there is only one person in the company that can send us the paperwork - ******. Conveniently, ****** never seems to be in the office when we call. The two times we have been able to catch her off guard, she provides excuses & says she will send the paperwork…but we never receive it. To top it off, we found out that despite providing our name/info at the time of requesting a quote, they put everything for our purchase under the name/account of the previous homeowner of our house. We have asked several times for it to be corrected & are told each time it has been, then on the next call, they reveal otherwise. The last time we spoke to Melody, a couple weeks ago she said she had to figure out how to “fix the account” to get us the paperwork but promised she would do it the next day…low an behold, nothing! Today, we called at 10am, 11:30am, 1pm, 2pm, 3pm, 4pm & was told she’s “not in her office,” she’s “at lunch” or she had “already left for the day”…how convenient. Unfortunately, the office is in Phoenix & not local. We’ve asked to speak to someone else to be told there is no one else who can help, then asked to speak to ******** supervisor & conveniently they are not in the office either. We tried contacting the business several times with more than enough opportunity to resolve, next we filed a “review” on BBB without resolution, now we are filing a complaint. Horrible customer service!