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Find a Location

University of Phoenix has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforUniversity of Phoenix

    College and University
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    On September 20, 2023, the U.S. Department of Education announced that people who attended the University of Phoenix between September 21, 2012 and December 31, 2014 may be eligible for federal loan forgiveness. Visit ftc.gov/uop for more information on how to submit a claim. 
    See all additional business information

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    105 complaints closed in last 3 years

    37 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/21/2023

    Years in Business: 48

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers higher education offerings to working adults.

    Business Details

    This is a multi-location business.

    Find a Location

    University of Phoenix has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      4025 S Riverpoint Pkwy, Phoenix, AZ 85040-0723
      BBB File Opened:
      2/1/1977
      Years in Business:
      48
      Business Started:
      4/1/1976
      Business Started Locally:
      4/1/1976
      Business Incorporated:
      11/8/1976
      Accredited Since:
      6/21/2023
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • The University of Phoenix Inc
      • University of Phoenix Online
      Related Businesses
      Business Management
      • Mr. Christopher Lynne, President
      • Mr. William Molina, Vice-President
      Contact Information

      Principal

      • Mr. Christopher Lynne, President

      Customer Contact

      • Ms. Julie Kelley JD, Sr Director, Student Resolutions
      • Ms. Sharla Hooper, Director, External Communications

      Customer Complaints

      105 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/01/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I was purposely misled and deceived by the advertisements and the counseling, and even the financial aid department, showing me a false number and date. I would receive funds federal funds that is that ended up withholding still for me today, and have basically lost the last three months that I couldve been going to a real accredited school And been that much farther along instead of being set back and dragged along by their lies manipulation only to find out theyre charging me $1300 a class and withholding all of my federal loan funds for future classes. I have not even taken yet its such a ridiculous scam theyre pulling in like I said, I cant get those three months back And I cant believe all the time of wasted in classes now that Ive started twice that theyre going to try to make me pay for an introductory class that is with no substantial value whatsoever basically is robbing myself and others left and right I thought I was going to have a great start at school with them, but it was all lies their counselors. All of it was just to get people to pay their insane tuition that they never explained to you And when you log into your account they show you your refund amount and a date that it is expected to clear it to your account and in my case which Im sure with others it said March 10, 8000 some dollars and I call on March 29 being a few weeks after and see whats going on and they say that they dont know why Im seeing that number and Im not going to receive any of it for its going to pay for my future classes Which I then ask how much classes are and this is the first time its explained to me that they are $1300 a class which the last few times I went to school. They were either free $17 a credit or at most 400 for a three-quarter class , not even close to insane 1300 that they make you pay for upfront. It is so deceptive and I had so many plans and bills to pay and rent to pay based upon that March 10 date that I was looking at it so that ruined
      Read More

      Customer Reviews

      18 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shawn H

      1 star

      03/05/2024

      I'd give 0 stars if I could. I enrolled and started with 1 class, during week one I realized it wasn't for me and decided to drop and withdraw. It took them 2 weeks to even get the drop and withdraw to happen. Then I got notified that I'd still be responsible for paying the tuition. I literally attended 1 week and that's it. What a scam of a school! Fast forward a year later, I find out the used some of my Financial Assistance to pay for the course, filed taxes on it, and now submitted the remainder to collections!

      University of Phoenix Response

      03/06/2024

      Hello *****. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely, University of Phoenix ********** Services 4035 ********************* Phoenix, ** ***** Email: *********************************************

      Local BBB

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