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BBB Business Review

This Business is not BBB accredited

Glendale Roofing Company, Inc.

Phone: (623) 937-2540 View Additional Phone Numbers 6130 W. Myrtle Avenue, Glendale, AZ 85301 http://www.glendaleroofingco.com View Additional Web Addresses

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BBB Accreditation

On 9/15/2011 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

8A. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On 9/15/2011 this company's BBB Accreditation was revoked due to failure to cooperate with BBB in efforts to eliminate the underlying cause of complaints, failure to avoid involvement by the business or it's principals in activities that reflect unfavorably on or otherwise adversely affect the public image of BBB or its accredited businesses.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Glendale Roofing Company, Inc. include:

  • 22 complaints filed against business
  • 1 complaint filed against business that was not resolved
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Glendale Roofing Company, Inc. include:

  • Length of time business has been operating.
  • Response to 22 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Glendale Roofing Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Glendale Roofing Company, Inc.

Customer Complaints Summary

22 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 17
Total Closed Complaints 22

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Glendale Roofing Company, Inc.

Additional Information

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BBB file opened: August 01, 1977 Business started: 01/01/1961 in AZ Business incorporated: 12/31/2001 in AZ
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors
3838 N. Central Ave. #400, Phoenix AZ 85012
http://www.azroc.gov
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity

Corporation

Business Management
Mr. J. Douglas Moore, President Ms. Deborah J Moore, Vice President
Contact Information
Complaint Contact: Mr. J. Douglas Moore, President
Business Category

ROOFING CONTRACTORS

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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