Business ProfileforMosaic Property Management

They were my property manager for 3 years. They did a decent job of finding tenets and keeping it rented. Their communication was also average. Where they lacked was ensuring my property was returned to me at the same condition it was rented in.After returning from being stationed overseas and moving back to the home their lack of attention to detail became apparent. Rooms that I was charged to repaint because of "wear and tear" weren't even painted the same color or sheen causing patches everywhere. A window had been broken by the tenant and the property manager signed off on a replacement window that was clearly the wrong color (white vs tan). And apparently one of the tenants over the years replaced the garage entry door handle and when I questioned the company about why my Kwikset Smartkey lever was replaced with a generic door k*** they explained the law allowed the renters to return the house in a similar condition and nothing I could do. So basically the renters are allowed to steal my stuff and replace with inferior products? I don't think that is the intent of the law. I didn't even get the keys to the new lock someone installed forcing me to purchase a new lock just so I could have working keys. Bottom line, the good: keeping it rented, the bad: their inability to pay attention to the maintenance and when I question them have the audacity to say this is a common problem with "non-investors".I would NOT recommend them and when we get stationed somewhere else I will shop around for another manager.