BBB Logo

Better Business Bureau ®
Start With Trust®
In Central, Northern and Western Arizona

BBB Business Review

BBB Accredited Business since

Golba Group Residential Property Management

Phone: (480) 503-0700 2141 E. Pecos Road, Chandler, AZ 85225 View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company provides residential property management services throughout all of Phoenix, Arizona. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Golba Group Residential Property Management meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Golba Group Residential Property Management include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 11 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Golba Group Residential Property Management
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 8

Additional Information

BBB file opened: July 14, 1999 Business started: 05/03/1999 in AZ Business incorporated: 05/03/1999 in AZ

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Real Estate
2910 N 44th Street, Suite 100, Phoenix AZ 85018-0725
Phone Number: 602.771.7799

Type of Entity


Business Management
Mr. Scott Golba, VP & Designated Broker Ms. Amy Golba, Secretary Mr. James Golba, Treasurer Ms. Nancy Golba, President
Contact Information
Principal: Mr. Scott Golba, VP & Designated Broker
Business Category

Property Management

Method(s) of Payment
Cashiers Check and or Money Order are acceptable at all times.  During the lease, personal checks may be accepted unless noted otherwise. At move-in, only certified funds will be accepted. No cash please.
Refund and Exchange Policy
 Per Arizona State Law, the Lessor (in this case, the owner) of the property is the responsible party for the return of the security deposit and the disposition of damages.  Only the Lessor is liable for dispositions of a security deposit and not the agent per Arizona Revised Statutes 33-1321 (G), which is clearly stated in the lease agreement.  

Golba Group Property Management encourages the Lessor to give all their residents 100% of their refundable security deposit back after the rental period has terminated, however there are circumstances whereas deductions need to be made due to damages caused by the resident during their stay.  As these deductions are unfortunate, they do occur and must be appropriately handled.

If there should be a dispute, the Golba Group kindly request that the BBB closely reviews the documents and see that the Golba Group is the AGENT and not the LESSOR and therefore is not responsible for the Lessee's Security Deposit disposition and that the Tenant has agreed in the lease to hold the agent harmless.  If the resident has a problem, it is with the Lessor's disposition of the deposit and the dispute needs to be directed towards the Lessor and not the agent.
Alternate Business Names
The Golba Group, Inc.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations