BBB Business Review
BBB Accredited Business since
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This company provides residential property management services throughout all of Phoenix, Arizona.
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A BBB Accredited Business since
BBB has determined that Golba Group Residential Property Management meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Golba Group Residential Property Management include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||11|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Scott Golba, VP & Designated Broker Ms. Amy Golba, Secretary Mr. James Golba, Treasurer Ms. Nancy Golba, President
Method(s) of PaymentCashiers Check and or Money Order are acceptable at all times. During the lease, personal checks may be accepted unless noted otherwise. At move-in, only certified funds will be accepted. No cash please.
Refund and Exchange PolicyPer Arizona State Law, the Lessor (in this case, the owner) of the property is the responsible party for the return of the security deposit and the disposition of damages. Only the Lessor is liable for dispositions of a security deposit and not the agent per Arizona Revised Statutes 33-1321 (G), which is clearly stated in the lease agreement.
Golba Group Property Management encourages the Lessor to give all their residents 100% of their refundable security deposit back after the rental period has terminated, however there are circumstances whereas deductions need to be made due to damages caused by the resident during their stay. As these deductions are unfortunate, they do occur and must be appropriately handled.
If there should be a dispute, the Golba Group kindly request that the BBB closely reviews the documents and see that the Golba Group is the AGENT and not the LESSOR and therefore is not responsible for the Lessee's Security Deposit disposition and that the Tenant has agreed in the lease to hold the agent harmless. If the resident has a problem, it is with the Lessor's disposition of the deposit and the dispute needs to be directed towards the Lessor and not the agent.