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In Central, Northern and Western Arizona

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This Business is not BBB accredited

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

54 complaints closed with BBB in last 3 years | 54 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 17
Guarantee/Warranty Issues 0
Problems with Product/Service 36
Total Closed Complaints 54

Additional Complaint Information

Recently, BBB has received a high volume of complaints that indicate a pattern of complaint for this company. Complaints allege contract, delivery, service, and customer service issues. Complainants report that they pay a deposit fee ranging in price from $250-$1,500 for wedding photography and/or videography services that are not rendered. Consumers also allege difficulty reaching the company. Some complainants report that the business is informing consumers that they are out of business due to bankruptcy. As of 7-16-2013, BBB has been unable to confirm that Urbane Wedding Media has filed for bankruptcy. BBB, however, has been able to confirm that Urbane Wedding Media’s phone number is not in service and their website has been taken down. BBB believes Urbane Wedding Media is out of business. These complaints are currently pending as BBB is waiting for the business’s response.     

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Urbane Wedding Media
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

top
BBB file opened: June 25, 2013
Business Management
Chad Koeber, Owner
Contact Information
Principal: Chad Koeber, Owner
Business Category

Photographers Photographers - Wedding

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Types of Complaints Handled by BBB

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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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According to information in BBB files, it appears that this business is no longer in business.

Mail sent to the business on 07/05/2013 was returned by the U.S. Postal Service as Undeliverable as Addressed.