BBB Business Review
This Business is not BBB accredited
Urbane Wedding Media
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||36|
|Total Closed Complaints||54|
Additional Complaint Information
Recently, BBB has received a high volume of complaints that indicate a pattern of complaint for this company. Complaints allege contract, delivery, service, and customer service issues. Complainants report that they pay a deposit fee ranging in price from $250-$1,500 for wedding photography and/or videography services that are not rendered. Consumers also allege difficulty reaching the company. Some complainants report that the business is informing consumers that they are out of business due to bankruptcy. As of 7-16-2013, BBB has been unable to confirm that Urbane Wedding Media has filed for bankruptcy. BBB, however, has been able to confirm that Urbane Wedding Media’s phone number is not in service and their website has been taken down. BBB believes Urbane Wedding Media is out of business. These complaints are currently pending as BBB is waiting for the business’s response.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Business ManagementChad Koeber, Owner
Photographers Photographers - Wedding