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Central, Northern and Western Arizona

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Description

This is a newspaper publishing and sales company.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Arizona Republic meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Arizona Republic include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 147 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

147 complaints closed with BBB in last 3 years | 36 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 58
Delivery Issues 22
Guarantee/Warranty Issues 1
Problems with Product/Service 46
Total Closed Complaints 147

Customer Reviews Summary Read customer reviews

11 Customer Reviews on The Arizona Republic
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 11

Additional Information

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BBB file opened: January 04, 2006 Business started: 01/01/1880 in AZ Business started locally: 01/01/1881 Business incorporated: 11/24/1998 in AZ
Type of Entity

Corporation

Business Management
Phil Boas, Editorial Page Editor Ms. Vanessa Cotton, Administrative Assistant Ms. Katie Jones, Administrative Assistant to Vice President
Contact Information
Customer Contact: Ms. Katie Jones, Administrative Assistant to Vice President
Business Category

Newspapers Publishers - Directory & Guide

Alternate Business Names
Arizona Business Gazette Arizona Republic Central Newspapers, Inc. Cni Ventures Gannett Co., Inc. Phoenix Newspapers, Inc. Pni Republic & Gazette Engraving The Phoenix Gazette

Customer Review Rating plus BBB Rating Summary

The Arizona Republic has received 3.8 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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