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BBB Business Review

BBB Accredited Business since 4/16/1993

Wells Fargo Home Mortgage

Additional Locations

Phone: (602) 285-0775 Fax: (602) 285-0613 View Additional Phone Numbers 4747 N. 7th Street #214, Phoenix, AZ 85014 http://www.wellsfargo.com View Additional Web Addresses

View BBB Rating for Wells Fargo Home Mortgage's headquarters.

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Description

This company offers residential mortgage lending.

BBB Accreditation

A BBB Accredited Business since 4/16/1993

BBB has determined that Wells Fargo Home Mortgage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Wells Fargo Home Mortgage. BBB of Central & Eastern Iowa has the full report as that BBB handles all complaints for Wells Fargo Home Mortgage.

Additional Information

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BBB file opened: July 01, 1974 Business started: 01/01/1960
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Financial Institutions
2910 N. 44th Street, Suite 310, Phoenix AZ 85018
http://www.azdfi.gov
Phone Number: 602-771-2800
Fax Number: 602-381-1225
consumeraffairs@azdfi.gov

Business Management
Ms. Kelly Nicoletti, Regional Sales Specialist Ms. Jeralyn Carroll, Complaint Mrs. Shawnise Rogers, Outbound Supervisor
Contact Information
Customer Contact: Ms. Jeralyn Carroll, Complaint Principal: Mr. Jim Stavenger
Business Category

Mortgage Brokers Mortgage Brokers Banks Consumer Finance & Loan Companies Real Estate Loans

Service Area
Any complaints processed by the Better Business Bureau of Central and Northern Arizona have been addressed.  Any complaints received are being forwarded to the Bureau servicing the area in which this company is headquartered. For additional customer experience information on this company contact the Des Moines BBB at www.desmoines.bbb.org
Alternate Business Names
Norwest Mortgage Banking Norwest Mortgage, Inc. Wells Fargo Consumer Credit Group Wells Fargo Mortgage Wells Fargo Financial
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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Additional Web Addresses

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