BBB Business Review
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BBB Accredited Business since
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This company offers locksmith services.
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A BBB Accredited Business since
BBB has determined that The Lock Shop, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for The Lock Shop, LLC include:
- Length of time business has been operating
Factors that raised the rating for The Lock Shop, LLC include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeff Howard, Manager Ms. Kathy Howard, Manager
Locks & Locksmiths Safes & Vaults - Opening & Repairing Access Control Systems Key Duplication and Cutting Key Control Systems Time Locks Door & Gate Operating Devices
Products & Services
The Lock Shop, LLC sells the following brand(s): American Security, Arrow, Best, Dorma, Heritage, Ilco, Kwikset, Liberty, Medeco, Mul-T-Lock, Norton, Schlage
The Lock Shop, LLC offers the following product(s): Door Closers, Keys, Locks, Panic Hardware, Safes
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
|We are available for mobile EMERGENCY service after regular business hours.|
Method(s) of PaymentVisa, MasterCard, American Express, Discover, Cash and Check
Refund and Exchange PolicyWe offer a 30-day, money-back, 100% no-hassle, satisfaction guarantee that covers ALL parts and labor. Within 30 days with a receipt, if something goes wrong and you have given us the opportunity to make it right, we will refund ALL of your Money
We offer an additional 1-year labor/workmanship warranty. Should any problems arise as a result of our work, we will correct the problem free of charge. Parts are warranted by manufacturer. Part warranties must be claimed with the manufacturer of the product to avoid service fees by The LOCK Shop.