Business ProfileforFasturtle

We booked a trip on Feb 1st to Havasupai Falls in ******* for 5/29/24 to 6/1/24 and received and confirmed our reservation multiple times at their onsite lodge as well as other amenities. We took the time off work etc and were shopping for airline tickets, car rental etc on 3/2 when we found an email from ****************************** that was sent on 3/1 that our reservation was overbooked and we will receive a refund and an opportunity to rebook on 3/6. After some research and reading a lot of comments from other frustrated people, I found that this company handles bookings for Havasupai Falls. It appears to me that whomever designed their websites and or mechanisms to book said trip has no idea how taking vacation from work, booking flights, booking car rentals, scheduling dog/child care in advance works. Because when you get and confirm multiple times from the official website that you have a specific date booked and youve already taken certain step and continue to take other steps to rearrange your life and schedule to make said trip - its only logical to think that the f****** trip will happen. Now, what are the options? Lets play devils advocate, if my reservation actually worked out as planned but I also planned another vacation at the same time and decided to go to the latter vacation. And I would have emailed the Havasupai people and told them that I overbooked and would like a refund. I would be told to go f*** myself and would lose all the money. Do you see how that would work. So maybe before you start f****** with peoples busy schedules and whatnot. Fix your f****** website and streamline whatever booking mechanism you have. Does that make sense? Or am I speaking out of turn here?