BBB Business Review
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BBB Accredited Business since
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This company is a landmark destination historic hotel in the heart of downtown Flagstaff, Arizona, with 24 hour staff, with free WIFI, onsite coffee bar, martini bar, music venue and classic cocktail lounge, restaurant, retail, associated with local tour operators and guide services, and community crossroads portal.
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A BBB Accredited Business since
BBB has determined that The Hotel Monte Vista meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Hotel Monte Vista include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Department Of Liquor License & Control
800 W. Washington Street, 5th Floor, Phoenix AZ 85007
Phone Number: 602.542.5141
Fax Number: 602.542.9035
Type of Entity
Business ManagementMr. Mark Greenwalt, Manager Mr. Sean McMahan, Hotelier CEO
Hotels Retail Stores Cocktail Lounges Restaurants