BBB Business Review
This Business is not BBB accredited
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This company is an international membership organization. Hotels may join the Best Western brand by adhering to the standards of the organization.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Best Western International Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 46 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||29|
|Total Closed Complaints||46|
Additional Complaint Information
This organization's customer experience information represents complaints received regarding its individually owned and operated hotels which market under the membership of the Best Western brand. Best Western International, Inc. assists in facilitating resolution to complaints that are reported to BBB about its member hotels. Complaints are actually addressed by each individual hotel. Best Western International, Inc. has been in discussions with BBB and has agreed to assist in clearing up any outstanding complaints by working with its member hotels.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementElizabeth Cole, Complaint Handler David Kong, President/CEO Mr. Ron Pohl, Sr. Vice -President of Brand Management and Member Services
Alternate Business NamesBest Western
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview