Business ProfileforAbsolute Value Heating & Cooling

I contacted our HVAC company, on February 10, 2023, that we had used for years and had a current service contract. The issue that I had was to assist in installing a thermostat. I was advised that there would be a service charge of $125.00 to come out and I agreed. When the technician arrived and I explained the problem, he thought it could be just a fuse. That's what the problem turned out to be. It was a very simple 35amp fuse, that I could have purchased from a auto store or hardware store for $1.00. He informed me that his price was $75.00. I thought he was joking, but he assured me that what I was being charged. I had to pay, but asked who I could discuss this with, and he informed me that there wasn't anyone there, but I could leave a message, which I did. I waited a few days, and not hearing from them I called, and again left a message. No response. I was able to get an email to send my complaint and was also told that they were a family-owned company and that the owners would absolutely respond. They didn't, so I sent another email, and waited for a response. It has never come. In addition to this, we had renewed our service contract last May for 5 years, with the original company, not with the new one. The sale had not been completed when we renewed. Had we known that they would be sold, we would not have renewed,I was contacted by their dispatcher, to inform me that they were going to be in our area, and would I like to schedule an appointment, I informed them that I did not want anything to do with them, and I was going to file a complaint with the **** they basically hung up on me.What I want is a prorated refund for the outstanding amount left on our service contract. We did not sign up with the new company, and after this experience, I want nothing to do with them.