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          Penske Rapid Repair has 1 locations, listed below.

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            Business ProfileforPenske Rapid Repair

            Window Glass

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers windshield repair and replacement.

            Business Details

            BBB File Opened:
            1/5/2012
            Years in Business:
            14
            Business Started:
            2/26/2010
            Business Incorporated:
            6/1/2008
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Penske Auto Glass
            Related Businesses
            Business Management
            • Mr. John Blackwell, General Manager
            Contact Information

            Principal

            • Mr. John Blackwell, General Manager

            Customer Contact

            • Mr. John Blackwell, General Manager
            Additional Contact Information

            Fax Numbers

            • (480) 421-4405
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/30/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Date of transaction: 1/28/23 Amount paid: $1,263.18 Business promised: "Lifetime chip repair."Nature of Dispute: They offer NO lifetime chip repair, only a one-time service, in CA . ****************** in which we got the repair, DOES offer the lifetime warranty. Penske is national; they should offer consistent guarantees.The business WILL repair our windshield in May when we return to *******, but we're worried that the divots will get too large, and therefore, irreparable, as we live in CA.Acct/order/tracking #: W147236

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Max S

            1 star

            09/06/2023

            Im filing this complaint about Penske Rapid Repairs auto glass division. The customer service process is unacceptable and terrible. Ive called multiple times over the last 3 months and Ive been met with multiple 30+ min waits only to leave a message and not receive a call back. I know theyre still in business because a friend of mine got theirs replaced. If I did not have to use them, I would! It is far fetched to believe that theyre #1 in windshield repair/replacement. Im filing this to make others aware of the below subpar performance of this company.

            Penske Rapid Repair Response

            09/07/2023

            Dear ****************,Please accept my sincere apology for the struggles you have had in trying to reach us. We are still open and would love an opportunity to provide you service. Please feel free to call our **************** Manager ********************************* at her direct number ************ or our Glass Operations Manager, *************************** at ************. I have asked ******** to reach out to you via email as that is the only form of contact visible to us within the BBB system. We look forward to resolving this and hope to hear from you soon.Best Regards,***************************, General Manager

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

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