BBB Business Review
This Business is not BBB accredited
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This company offers complete floor covering services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Express Flooring include:
- 150 complaints filed against business
Factors that raised the rating for Express Flooring include:
- Length of time business has been operating.
- Response to 150 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||110|
|Total Closed Complaints||150|
Additional Complaint Information
Based on BBB files, this company has a pattern of complaints concerning product quality and customer service issues. Specifically, complaints allege misrepresentation of product quality, poor installation techniques, delays in installation, delays in making follow-up appointments, missed appointments and/or failure to return customers phone calls in a timely manner.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||35|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
Phone Number: 602.542.1525
Fax Number: 602.542.1599
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Richard Duran, National Sales Manager Mr. Henry Jaffe, General Manager Mr. Brandon Lederer, Member Mr. Jerry Lederer, President
Floor Materials - Retail Floors - Hardwood Floors - Laminate Carpet Installation Floor Laying, Refinishing & Resurfacing Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors Carpet & Rug Dealers - New