Business ProfileforWestern States Flooring

Absolutely horrible company to work with.We purchased laminate flooring from **** ***** and they subcontracted the installation out to this company. Not only did they do shoddy work and refuse to fix the multiple issues that were left, but they ruined 11 stairs in my home as well. They have refused fix the stairs stating that, its within code, and we have completed our obligation. I was told this by the regional manager after being told a month previously by the installation manager/area manager that the company had just had a 3 day multiple state conference in regarding to the same issue with stairs that we were having. They had had 3 other issues with local jobs the exact same as I had.During the installation, the crew was a day and a half behind schedule. The installer spoke very broken English (not his first language) and we had difficulty communicating. He was also told on day 3 of the job that he absolutely could not take depth away from the stair treads Not only did the installer blatantly ignore me telling him that, he didnt even finish them correctly according to what Western States had told him to do. And still I was told it wasnt their problem.We have spent the last 4 months dealing with ********** and this company, and still do not have resolution. Western states offered to come remove the unapproved product they placed on our stairs free of charge, but theres no way on earth Im letting anyone from this company in my house ever again. I wish I could include pictures of the sub par work that was left in my home.