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BBB Accredited Business since
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This company offers electronic equipment, supplies and welding equipment.
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A BBB Accredited Business since
BBB has determined that Circuit Specialists meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Circuit Specialists include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mark C. Gordon, CEO Mr. Brian H. Loeb , President
Electronic Equipment & Supplies - Dealers Cleaning Supplies Adhesives & Glues Electronic Equipment & Supplies - Wholesale & Manufacturers Welding Equipment & Supplies Electronic Testing Equipment
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Alternate Business NamesOrdertech Acquisition One, Inc.
220 S. Country Club Drive #2
Mesa, AZ 85210 (480) 464-2485 (800) 528-1417 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 528-1417(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Email from Circuit Specialists confirmed my order for merchandise on 1 December 2012. That email indicated that my Master Card had been debited for the purchase price and shippiing for ordered merchandise on 1 December 2012. My merchandise had not arrived by the date of 8 December 2012. On 8 December 2012 I sent email to Circuit specialist asking to explain cause of delay of delivery of my merchandise. That question was not answered. Circuit Specialist sent copy of the invoice and tracking number for UPS. On 10 December 2012 I again sent email to Circuit Specialists asking for explanation of delay of delivery of merchandise and why my Master Card was charged so far in advance of shipment of merchandise. Those questions have not been answered by Circuit Specialists. I live two days from Mesa, Az. This long delay for the shipping of merchandise, and charging my Master Card before shipping is not ethical business practice.
Desired Settlement: Because the company of Circuit Specialists has not aswered my questions and has charged my Master Card so for in advance of shipping my merchandise and delivery has not been made 12 days after order was made I want the company to issue a return authorization number and pay for return shipping of merchandise plus return all charges I have incurred (cost of merchandise plus shipping). Purchase price; $139.00, Shipping;$10.83, Return shipping;$10.83
The customer submitted his order over our web site on 12/1. At that time, our system automaticly validated and pre authorized his credit card for the amount of the purchase. This is an industry standard practice used by virtually all firms that sell over the internet. We did not ship the product until 12/10 and it was only at that time that we captured the money. It is not uncommon for customers to check their account online and mistake a pre authorization for an actual charge. The package shipped on Dec 10th which was the same day we charged his card and has now arrived at the customers location.
The explanation and apology of the employee of Circuit Specialist is a accepted. I consider the complaint to be resolved. It proved to be a result of lack of, or poor communication. The product purchased will not be returned. Thanks for the quick and kind response.
BBB's Final Determination: Consumer accepted resolution offered by the business.