BBB Business Review
This Business is not BBB accredited
P.O. Box 83135, Phoenix, AZ 85071
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Explorer Communications include:
- BBB does not have sufficient information to determine how long this business has been operating
- 137 complaints filed against business
- Failure to respond to 10 complaints filed against business
- 3 complaints filed against business that were not resolved
- BBB does not have sufficient background information on this business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||48|
|Total Closed Complaints||137|
Additional Complaint Information
According to information in BBB files, this company has a pattern of complaints involving advertising, delivery, billing, guarantee, sales, refund, contract, and customer service issues. Complaints allege this business sells magazine subscriptions and books door-to-door, usually on college campuses. Some consumers state that the individuals going door-to-door are usually young adults claiming to sell magazines for local organizations, schools, or to earn funds for college or a trip. Complainants allege never receiving the magazines and/or books they order. Additionally, customers report difficulty reaching the company when problems arise. Consumers state they cannot contact the business and/or do not receive a response from the company until they file a complaint with the BBB. At this time, Explorer Communications is responding and resolving some, but not all, BBB complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Door-to-Door Sales - Magazines