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      Country
          Country

          Find a Location

          First Impression Ironworks has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • First Impression Ironworks

              1415 N Mondel Dr Gilbert, AZ 85233-1209

              BBB Accredited Business
            • First Impression Ironworks

              15507 N Scottsdale Rd Ste 155 Scottsdale, AZ 85254-2156

              BBB Accredited Business

            Business ProfileforFirst Impression Ironworks

            Doors
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:

            FINALIST of the 2021 Better Business Bureau's Torch Award for Ethics

            FINALIST of the 2019 Better Business Bureau's Torch Award for Ethics

            See all additional business information

            At-a-glance

            Customer Reviews

            4.16/5stars

            Average of 32 Customer Reviews

            Customer Complaints

            14 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/20/2002

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers and sells custom designed ornamental iron entry doors, security screen doors, iron or wood gates, iron or glass railing, spiral staircases, window guards, solar sunscreens and ornamental iron.

            Products & Services

            security screen doors, storm doors, iron entry doors, wood and iron gates, railings, spiral staircases, pool and view fences, window guards , sunscreens, security screen doors, storm doors, iron entry doors, wood and iron gates, railings, spiral staircases, window guards , sunscreens

            Business Details

            This is a multi-location business.

            Find a Location

            First Impression Ironworks has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • First Impression Ironworks

                1415 N Mondel Dr Gilbert, AZ 85233-1209

                BBB Accredited Business
              • First Impression Ironworks

                15507 N Scottsdale Rd Ste 155 Scottsdale, AZ 85254-2156

                BBB Accredited Business
              BBB File Opened:
              11/15/1995
              Years in Business:
              28
              Business Started:
              11/1/1995
              Business Started Locally:
              11/1/1995
              Business Incorporated:
              6/23/2017
              Accredited Since:
              8/20/2002
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • First Impression Iron Works Inc
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              8:00 AM - 5:00 PM
              Su:
              8:00 AM - 5:00 PM
              Business Management
              • Ms. Shannon Peterson, Director of Customer Care
              • Mr. Mark Steven Baraghimian, CEO
              • Ms. Roxanna O'Connell, Marketing Manager
              Contact Information

              Principal

              • Mr. Mark Steven Baraghimian, CEO

              Customer Contact

              • Ms. Shannon Peterson, Director of Customer Care
              Additional Contact Information

              Fax Numbers

              • (480) 633-3028
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/07/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Contract Date 10/27/2023 Contract price $15,100. Paid $7,550 deposit, total due upon completion $7,550 (currently not complete) We wanted 6 iron security doors for our house and guest house. The salesman for FII, *****************************, talked us out of 6. We contracted 5. He took measurements and stated a standard door frame will not work at the guesthouse, but FII can create doors with wider frames to make them work. The day of installation, the installer contacted me to come look at the guest house doors as they did not fit the door frames. The front door was really bad. I asked him if the frames were wider than the other doors and he said no. I told him that was problematic because ****** knew they had to be built different to fit. The installer stated this is not the first time this has happened and told me he was going to call the office. We agreed that he would continue to install the other doors while this was being resolved. The installer let me know he talked with the office and they are going to take care of it and that he was taking the wrong doors back to the shop. ****** called to see if we could just accept the doors the way they were. I told him we could make the back door work but not the front door. The error was extremely noticeable and we shouldn't be responsible for his mistake. The installer took the wrong door (front door) and said it would take about a week or 2 to make the new door and have it installed. After about 3 weeks I called to find out if the door was scheduled for install and was told by a very unprofessional woman that unless we wanted to pay to upgrade the frame they weren't making any changes. I explained the entire situation, asked her to speak with ****** as he knows exactly what he said and it is 100% his error. She told me to read the contract and said I agreed to 2" frames, which is false. There is 0 communication in the contract about the width of the frames and a disclaimer stating the pictures are design references only.
              Read More

              Customer Reviews

              32 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mary P

              02/05/2024

              THEY were very fortunate that the problem caused by an important step in the construction process was missed in the of the product we bought from First Impression & was NOTICED JUST TWO MONTHS after the warranty was up! We had to fight for them to REFUCE OUR COST to have the security doors REDONE because of a manufacturing process that was missed, causing the paint to bubble, crack & chip off. They leave Customers with a VERY BAD LAST IMPRESSION!

              First Impression Ironworks Response

              02/06/2024

              We do apologize if this requires further explanation so please allow us to answer any questions you may have. Our expert team at FII verified this is not a powder failure upon inspection, so even within the 2-year finish warranty this would not have applied. Our team understands how frustrating this is for you and why we offered a high level of service by absorbing all the cost for the stripping, sand blasting, repair and re-powder coating. Our care department charged a discounted removal and reinstallation fee. We feel this is above and beyond to offer you a level of care. It is apparent you do not agree and it is unfortunate. We can assure you there is no manufacture or powder error. We encourage you to contact our care management if you have any further questions. Thank you!

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

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