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BBB Accredited Business since
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This company sets up credit card equipment for companies to accept credit cards through a merchant account.
A BBB Accredited Business since
BBB has determined that Ignite Payments a First Data Authorized Partner meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ignite Payments a First Data Authorized Partner include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David K. Standage, Managing Member
Credit Card Processing Service Payment Processing Service Credit Card - Merchant Services Online Payments Credit Cards & Plans Financial Services Credit Cards & Plans - Equipment & Supplies
Alternate Business NamesInstamerchant, LLC
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I setup an account for my business with this organization. I processed a customer credit card for 3010.00 on Friday April 27th 2012, and the transaction was approved. I completed batch processing at the end of business day, and this being our first transaction, i contacted my rep Jaime Standage to be certain on the amount of time for funds to be released to my business account. She verified and said it was 1 to 2 days time at the most. Today i went to login to my merchant account to see if there had been any changes or notifications, and was unable to login. I contacted customer support and they said that the account had been closed and that my customers funds of 3010.00 was being held in security...... In addition that morning I had a charge for 62.91 from this company on my bank account. They agreed to a minimum 6 month contract and we were not even into the first week of the contract. In addition up to this point no services have been rendered by them to my company, not to mention my customer. I was told security isnt available all hours just customer service was. I never once recieved an email from security about my account and the transaction nor did i get any phone calls. This company and the account manager also havent returned further calls to me. This has caused me great stress and in addition my customer now must wait even longer on services because of this company holding funds and charging me also for services that they have not rendered.
Desired Settlement: All transactions to be completed as requested and already processed. In addition i want the fee they charged to my business account refunded and i want the contract terminated without any financial damages to my company because they breached contract. I want all information of my company with this organization removed and to become history.
Business Response: We are currently working with the merchant to get his account closed with no cost and we are reversing the transactions at his request. I think we should have this resolved but need a few days to get it all taken care of.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Currently as of 5/7/2012 this company has NOT refunded any money and HAVE charged us further. This company did refund my customers money, however they still haven't refunded the original $62.11 - they have closed our account (we have written proof) and they charged us 3 additional charges ($121.60, $.75, $.05) bringing the total now charged to our account $185.31. However it gets even better. Since this is an account used for credit transactions, it also over drafted our account and the overdrafts were 3 times at $34.00 each overdraft. That company has now left us with an amount owed back with the overdrafts of $287.31 This company has not contacted me - when i called about this and spoke with a represenative, she could not explain the charges. I spoke to a supervisor, she claimed they had a right to charge me because of a cancelled and refunded transaction. What she is failing to realize is that these funds were only refunded because they cancelled a contract with me after signing and approving, and processing a transaction. I have had to file fraud reports with my bank over this matter, and if this is not resolved we have every intention of filing for a suit against First Data.
As far as I know this has been resolved.
First Data Independent Sales
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|9/13/2011||Problems with Product/Service|