BBB Business Review
This Business is not BBB accredited
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This company offers membership and one-time remote computer service to consumers and small businesses. We also offer on-site computer services to consumers and small businesses.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for My Computer Works, Inc. include:
- 42 complaints filed against business
Factors that raised the rating for My Computer Works, Inc. include:
- Length of time business has been operating.
- Response to 42 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||28|
|Total Closed Complaints||42|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||128|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Luke M. Ford, President/CEO Ms. Suzie Huschke, Accounting, Finance Manager Taylor Scott, Vice President of Sales Nicole Codd, Customer Care Representative David Gerhart, COO Mr. Tim Kohler, VP of Customer Service
Computers - Service & Repair Internet Services Computers - Disaster Recovery
Refund and Exchange PolicyRefunds will not be issued after services have been rendered. If You request a refund on services not rendered, You will incur administrative costs, which are equal to thirty minutes of support, at $89.95 per hour. If You do not want to incur this fee, My Computer Works will keep Your service available to You for up to one year, after which a refund will not be available. If My Computer Works is unable to solve a computer software problem or determines that a customer’s computer is not repairable, a partial refund may be issued at the sole discretion of My Computer Works. A partial refund, if issued, will be determined by subtracting the number of service hours provided at $89.95 per hour from customer payments. All requests for refunds shall be made via a written notice to the My Computer Works billing department at email@example.com.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview