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Central, Northern and Western Arizona

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My Computer Works, Inc.

Additional Locations

Phone: (877) 629-6972 Fax: (480) 626-1897 View Additional Phone Numbers 7975 N. Hayden Road, Suite # C-320, Scottsdale, AZ 85258 http://www.mycomputerworks.com View Additional Web Addresses

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Description

This company offers membership and one-time remote computer service to consumers and small businesses. We also offer on-site computer services to consumers and small businesses.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for My Computer Works, Inc. include:

  • 42 complaints filed against business

Factors that raised the rating for My Computer Works, Inc. include:

  • Length of time business has been operating.
  • Response to 42 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

42 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 11
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 28
Total Closed Complaints 42

Customer Reviews Summary Read customer reviews

128 Customer Reviews on My Computer Works, Inc.
Customer Experience Total Customer Reviews
Positive Experience 121
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 128

Additional Information

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BBB file opened: August 02, 2005 Business started: 05/01/2005 in AZ Business started locally: 05/01/2005 Business incorporated: 05/01/2005 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Luke M. Ford, President/CEO Ms. Suzie Huschke, Accounting, Finance Manager Taylor Scott, Vice President of Sales Nicole Codd, Customer Care Representative David Gerhart, COO Mr. Tim Kohler, VP of Customer Service
Contact Information
Customer Contact: Nicole Codd, Customer Care Representative
Principal: Mr. Luke M. Ford, President/CEO
Principal: Ms. Suzie Huschke, Accounting, Finance Manager
Principal: Taylor Scott, Vice President of Sales
Business Category

Computers - Service & Repair Internet Services Computers - Disaster Recovery

Refund and Exchange Policy
Refunds will not be issued after services have been rendered. If You request a refund on services not rendered, You will incur administrative costs, which are equal to thirty minutes of support, at $89.95 per hour. If You do not want to incur this fee, My Computer Works will keep Your service available to You for up to one year, after which a refund will not be available. If My Computer Works is unable to solve a computer software problem or determines that a customer’s computer is not repairable, a partial refund may be issued at the sole discretion of My Computer Works. A partial refund, if issued, will be determined by subtracting the number of service hours provided at $89.95 per hour from customer payments. All requests for refunds shall be made via a written notice to the My Computer Works billing department at billing@mycomputerworks.com.

Customer Review Rating plus BBB Rating Summary

My Computer Works, Inc. has received 3.53 out of 5 stars based on 128 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

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BBB Complaint Process

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Additional Web Addresses

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