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This Business is not BBB accredited

AM2PM Carpet Cleaning and Restoration, LLC

Phone: (480) 393-6208 325 S Westwood  Ste 3, Mesa, AZ 85210 http://www.am2pmcarpetcleaning.com

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Description

This company offers carpet cleaning, tile & grout cleaning, and floor stripping and waxing.

BBB Accreditation

On 2/20/2014 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.

6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for AM2PM Carpet Cleaning and Restoration, LLC include:

  • Length of time business has been operating
  • 20 complaints filed against business
  • Failure to respond to 1 complaint filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

29 Customer Reviews on AM2PM Carpet Cleaning and Restoration, LLC
Customer Experience Total Customer Reviews
Positive Experience 14
Neutral Experience 1
Negative Experience 14
Total Customer Reviews 29

Additional Information

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BBB file opened: August 12, 2011 Business started: 08/31/2010 in AZ Business incorporated: 08/31/2010 in AZ
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: 602.542.1525
Fax Number: 602.542.1599

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gary Peters, Member Ms. Crystal Gutansky, Member
Contact Information
Principal: Mr. Gary Peters, Member
Business Category

Carpet & Rug Cleaners Air Duct Cleaning Water Damage Restoration Upholstery & Carpet Cleaning Flood assistance Tile & Grout Cleaning

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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