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BBB Business Review

This Business is not BBB accredited

The Simple Car Store

Phone: (480) 844-7333 1701 W. Broadway Road , Mesa, AZ 85202 http://www.simpleaz.com

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Description

This company offers use car sales and financing services.

BBB Accreditation

On 5/4/2012 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.

8A. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for The Simple Car Store include:

  • 31 complaints filed against business
  • 1 serious complaint filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Factors that raised the rating for The Simple Car Store include:

  • Length of time business has been operating.
  • Response to 31 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on The Simple Car Store
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 5

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on The Simple Car Store

Customer Complaints Summary

31 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 24
Total Closed Complaints 31

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against The Simple Car Store

Additional Information

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BBB file opened: November 03, 2009 Business started: 01/01/2000 in NM Business incorporated: 05/04/2009 in AZ
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Financial Institutions
2910 N. 44th Street, Suite 310, Phoenix AZ 85018
http://www.azdfi.gov
Phone Number: 602-771-2800
Fax Number: 602-381-1225
consumeraffairs@azdfi.gov

Arizona Department Of Motor Vehicles
1801 W. Jefferson, Phoenix AZ 85007
http://www.dot.state.az.us/MVD/mvd.htm
Phone Number: (602) 255-0072

Type of Entity

Corporation

Business Management
Mr. Dana Lefkowitz, Assistant General Manager Ms. Alex Kraft, Director of Operations
Contact Information
Customer Contact: Mr. Dana Lefkowitz, Assistant General Manager Principal: Mr. Faze Sharif, General Manager
Business Category

Auto Dealers - Used Cars Financing Financial Services

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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