BBB Business Review
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BBB Accredited Business since
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The company is headquartered in Arizona and operates over 107 locations in the following 20 states: AL, AZ, AR, CA, CO, FL, GA, IN, KY, MS, MO, NV, NM, NC, OH, OK, SC, TN, TX and VA.
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A BBB Accredited Business since
BBB has determined that DriveTime meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for DriveTime include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 677 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||390|
|Total Closed Complaints||677|
Additional Complaint Information
This company's customer experience summary is reflective of the company's locations nationwide. This company has been in discussions with BBB and has expressed a commitment to address any customer issues. If you are experiencing a problem with this business and need assistance, contact Patricia Oliver at 800-965-8043.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||679|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Department of Transportation
206 S. 17th Avenue, Phoenix AZ 85007
Phone Number: 602.712.7011
Fax Number: 602.712.6941
Arizona Department Of Motor Vehicles
1801 W. Jefferson, Phoenix AZ 85007
Phone Number: 602-255-0072
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Joshua Bratcher, Assistant Director of Customer Relations Mr. Christopher Piper, Member
Auto Dealers - Used Cars
Products & Services
DriveTime sells the following brand(s): Chevrolet, Chrysler, Ford, Honda, Jeep, plus more, Saturn, Toyota, Volkswagon
DriveTime offers the following product(s): Automotive sales
Method(s) of PaymentAuto deduct (ACH), Text-to-Pay, MoneyGram, Pay Online, Pay in cash at Walmart, K-Mart (or other CheckFree locations).
Refund and Exchange PolicyVehicle Return Program. Customer can return the vehicle to DT within 5 days of purchase for any reason & be charged a $1/mile for any mileage over 300 miles.
Alternate Business NamesDriveTime Automotive Group, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview