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Find a Location

Alpha Community Management has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAlpha Community Management

    Association Management
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/4/2010

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers property management services for home owners' associations.

    Business Details

    Location of This Business
    PO Box 12169, Glendale, AZ 85318-2169
    BBB File Opened:
    10/14/2009
    Years in Business:
    17
    Business Started:
    2/5/2007
    Business Started Locally:
    2/5/2007
    Business Incorporated:
    2/5/2007
    Accredited Since:
    6/4/2010
    Type of Entity:
    Corporation
    Alternate Business Name
    • VG & Associates Inc
    Business Management
    • Mr. Daniel D Van Gelder, President
    • Ms. Linda S Van Gelder, Secretary
    Contact Information

    Principal

    • Mr. Daniel D Van Gelder, President
    • Ms. Linda S Van Gelder, Secretary

    Customer Contact

    • Ms. Linda S Van Gelder, Secretary
    Additional Contact Information

    Fax Numbers

    • (623) 561-6408
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/10/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Per previous issues that started back in June 2023 and are continuing to this day, 09/10/2023, despite the company saying "The business addressed the issues within the complaint, but the consumer remains dissatisfied."Im not satisfied as the issue of leaving dirty diapers is continuing to happen. So, not sure how that corresponds to them addressing the issue?08/02/2023 @ 11:20pm- Dirty diaper wrapped in brown plastic bag hanging out the bottom of security door 08/15/2023 @ 5:36pm- Dirty diaper sitting outside screen door wrapped up in plastic bag 08/16/2023 @ 10:50pm- Dirty diaper wrapped in white plastic bag. Hanging out the bottom of screen door 08/17/2023 @ 4:25am- Dirty diaper wrapped in white plastic bag STILL hanging out the bottom of screen door 08/28/2023 @ 10:58pm- Dirty diaper wrapped up, hanging out bottom of screen door 08/29/2023 @ 7:26am- Diaper still there; hanging out bottom of screen door 08/30/2023 @ 9:57pm- Dirty diaper wrapped up in plastic bag/ shoes laying outside 09/01/2023 @ 5:25pm- Dirty diaper wrapped in brown bag, hanging from inside door behind security door; both vehicles gone 09/10/2023 @ 1:40pm- Dirty diaper wrapped in brown plastic bag hanging out the bottom of screen door Per Sec. *****. Nuisances. A. Anything which is obnoxious to health, or is indecent, or is offensive to the senses, or is an obstruction to the free use of property so as to interfere with the comfortable enjoyment of life or property by any considerable number of persons, or unlawfully obstructs any public street, alley, sidewalk or highway is hereby declared a nuisance and may be abated by order of the City Court. Every person who commits or maintains a nuisance shall be guilty of a misdemeanor.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brenda O

    1 star

    09/18/2023

    I have reached my limit with ALPHA Community Management. They are adding phony violations to my statement account, when I specifically emailed them and told them that the dates as described on the statement our security cameras do not show us violating their CC&R, we are in compliance with CC&R. Another thing previous to receiving our statement they sent a violation which I emailed them about but the funny thing is that the statement violation date doesn't coincide with the statement....odd??? another thing they never provide photos. I have emailed them since August and still till this date I have not received no response, and of course when I call I can never get through. Are they just going and adding violations to property owners? this is just so unfair. I have our security camera to proof that what they are saying is not accurate. I have been really thinking of contacting 3 on your side or Telemundo and Univision. I will then show the videos vs. their dates "violations".

    Alpha Community Management Response

    09/21/2023

    Hello, I am sorry that you are feeling that your HOA is unfair. I have talked to you and requested the video. Not receiving a response is just not true. Not able to get thru, what does this mean. Our phones have live answering. We are closed for lunch from noon till 1. We follow the CC&R's in your community. I would and have requested for you to write an appeal email to your board of directors. The ** statues provide the process for you to appeal the violations. Once we receive your email a hearing will be set up at the next ***** of ********* meeting. Your community BOD meets on every other month basis. Your response will be sent to you after this meeting. This is the process. The management company does not make these decisions. Please send an email request for appeal. Thank you, we look forward to helping you thru this process.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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