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BBB Business Review

BBB Accredited Business since 12/1/1982

Southwest Ambulance, Inc.

Additional Locations

Phone: (480) 655-7213 Fax: (480) 627-6143 View Additional Phone Numbers 708 W. Baseline Road, Mesa, AZ 85210 View Additional Email Addresses

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Description

This company offers security/medical systems/monitoring.

BBB Accreditation

A BBB Accredited Business since 12/1/1982

BBB has determined that Southwest Ambulance, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Southwest Ambulance, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 21 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

1 Customer Review on Southwest Ambulance, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Southwest Ambulance, Inc.

Customer Complaints Summary

21 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 17
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 21

Additional Complaint Information

Complaints generally concern billing issues.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Southwest Ambulance, Inc.

Additional Information

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BBB file opened: October 01, 1982 Business started: 05/01/1982 in AZ
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Office Of Emergency Medical Services
150 N. 18th Avenue, Suite 540, Phoenix AZ 85007
http://www.hs.state.az.us/bems
Phone Number: 602.364.3150

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Cassie Collins, Accounting Manager Ms. Anne Bielecki, Marketing Director Lisa Shelton, Director of Billing Mr. Roy Ryals, Vice President Mr. John Ford, Member
Contact Information
Principal: Mr. Roy Ryals, Vice President
Business Category

Ambulance Service Hospital & Medical Equipment & Supplies Medical Alarms Laboratories - Medical

Alternate Business Names
Arizona Medical Transport A Rural/Metro Co. Air Medical Transportation Southwest Medical Services Rural Metro Ambulance Rural/Metro Corporation A Rural/Metro Company Rural/Metro Alternative Transportation Svc Rural/Metro Protection Services Rural/Metro Fire Department
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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Additional Email Addresses

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