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Central, Northern and Western Arizona

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This company offers air conditioning, heating, refrigeration, ventilation, energy audits, indoor air quality, air filtration, sales, service, maintenance and installation. This company serves both residential and commercial homes and buildings.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Magic Touch Mechanical, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Magic Touch Mechanical, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Magic Touch Mechanical, Inc.
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 9

Additional Information

BBB file opened: July 30, 2001 Business started: 01/01/1997 in AZ Business started locally: 01/01/1997
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
Phone Number: 602.542.1525
Fax Number: 602.542.1599

Type of Entity


Business Management
Mr. Richard Morgan, President Mrs. Michele Morgan, CFO
Contact Information
Principal: Mr. Richard Morgan, President
Business Category

Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Ventilating Contractors Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Restaurant Equipment - Repair & Service Evaporating Apparatus Heating Equipment Refrigeration Equipment - Commercial - Sales & Service Air conditioning & Heating Contractors - Commercial Air conditioning & Heating Contractors - Residential Energy Audits

Products & Services

Magic Touch Mechanical, Inc. sells the following brand(s): Aire-Flo, American Standard, Bryant, Carrier, Day and Night, Fujitsu, Goettl, Goodman, Lennox, Manitowoc, Maytag, Mitsubishi, Rheem, Ruud, Sanyo, Trane, True, True-temp, Whirlpool, York

Magic Touch Mechanical, Inc. offers the following product(s): Air Conditioners, Air Curtains, Air Handlers, Air Screens, Commercial Refrigeration Equipment, Duct Systems, Ductless Systems, Electronic Air Cleaners, Energy Audits, Energy Management Systems, Evaporative Coolers, Furnaces, Garage Heaters, Heat Pumps, High Velocity Air Systems, Home Automation, Humidifiers, Ice Machines, Make-up Air Units, Owens - Corning Insulation, Package Units, Refrigeration Equipment, Thermostats, Ventilators, Walk-in Coolers, Walk-in Freezers, Zone Systems

Refund and Exchange Policy
This company provides written contracts on all products and services. Refunds and exchange policies are as described in terms and conditions in written contracts
Industry Tips
AC Maintenance Contract or No Maintenance Contract?

Customer Review Rating plus BBB Rating Summary

Magic Touch Mechanical, Inc. has received 4.73 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

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