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          Hays Cooling Heating and Plumbing has 1 locations, listed below.

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            Business ProfileforHays Cooling Heating and Plumbing

            Air Conditioning Contractor
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.6/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/21/2002

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business offers air conditioning & heating contracting services.

            Products & Services

            Air Conditioners, Air Handlers, Heat Pumps, Furnaces, Coils, Packaged Systems, Controls, Thermostats, Air Cleaners, Filters, Humidiers

            Business Details

            BBB File Opened:
            1/14/2002
            Years in Business:
            22
            Business Started:
            9/13/2001
            Business Incorporated:
            9/13/2001
            Accredited Since:
            2/21/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Hays Cooling & Heating LLC
            • Hays Cooling & Heating
            Business Management
            • Mr. Graeme Sandford, Manager
            • Mr. Andrew Beto, Manager
            • Ms. Hilary Glassman, Manager
            • Ms. Debra Dulsky, Manager
            • Ms. Judy Melillo, Manager
            Contact Information

            Principal

            • Mr. Graeme Sandford, Manager
            • Mr. Andrew Beto, Manager
            • Ms. Hilary Glassman, Manager
            • Ms. Debra Dulsky, Manager
            • Ms. Judy Melillo, Manager

            Customer Contact

            • Mr. Andrew Beto, Manager
            Additional Contact Information

            Fax Numbers

            • (623) 516-0007
              Primary Fax
            • (602) 569-1577
              Other Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/19/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            ***** doesn't honor their pre scheduled appointments. Twice, we scheduled for annual service with *****. The first time, they called and said other emergencies in the valley took precedence, offered us a guaranteed slot the next week, to which we agreed. The following week, just minutes before the guaranteed appointment slot, ***** again called and said they were canceling and rescheduling our appointment due to other emergencies in the valley.***** should at the least learn what the definition of the word guarantee is. The first time is excusable and understandable; a subsequent time is not, especially when it was guaranteed and sold to us as a 'promise' / 'we'll make this right for you' type of scenario. Doing this twice in a row casts serious doubt upon ***** reliability. They have been extremely unapologetic about the issue, and insinuate that we the customers are in the wrong for not willfully and happily giving up our appointment / causing further deflections in our busy schedules for weeks to come.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Martha B

            12/16/2023

            Hay cooling wants to sell you a **** new unit ac and heater, he didnt know wha to do. He say I need to buy another unit because my was not good. And call another ac and cooling and they fix it right away

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

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