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BBB Business Review Reliability Report for
Donley Service Center

A BBB Accredited business since 10/1/1976

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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Business Name:
Donley Service Center
Business Address: 11062 N. 24th Avenue
Phoenix, AZ 85029
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 8/1/1976
Local Business Start Date: 8/1/1976
Principal:
Jim Donley, Owner
Phone Number:
(602) 997-6115
(480) 941-8443
(480) 941-8447
(602) 995-1117
Fax Number:
(602) 870-6996
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 10/1/1976
Type of Business:
AIR CONDITIONING CONTRACTORS & SYSTEMS
AIR CONDITIONING REPAIR
HEATING & AIR CONDITIONING
PLUMBING CONTRACTORS
SOLAR ENERGY EQUIPMENT & SYSTEMS DEALERS
SOLAR ENERGY EQUIPMENT & SYSTEMS SERVICE/REPAIR
SOLAR ENERGY EQUIPMENT & SYSTEMS SUPPLIES/PARTS
SOLAR ENERGY SYSTEM DESIGN & INSTALLATION
WATER FILTRATION & PURIFICATION EQUIPMENT
WATER HEATERS-DEALERS
WATER HEATERS-REPAIRING
WATER TREATMENT EQUIPMENT, SERVICE & SUPPLIES
Website Address:

http://www.donleyservice.com
http://www.ethicalaz.com/donleyservicecenter/

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings.

Business Management

Mr. Jim Donley , Owner
Mr. Michael G. Donley , President
Mr. David Wells , CSR & Dispatch Manager

BBB Accreditation

This business has been a BBB Accredited Business since October 1976. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 7 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 7 complaint(s) closed in the last 36 months, 3 were closed in the last 12 months.

These complaints concerned:

1 regarding Billing or Collection Issues
1 regarding Customer Services Issues
1 regarding Guarantee Or Warranty Issues
2 regarding Repair Issues
1 regarding Selling Practices
1 regarding Service Issues

These complaints were closed as:

7 Resolved


 

Licensing

Licensing

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This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Arizona Registrar of Contractors ((602) 542-1525 )

Products & Services

This company offers air conditioning, plumbing and solar repair.

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

Report as of: 11/22/2009
Copyright © 2009 Better Business Bureau®, Inc. serving Central, Northern and Western Arizona