Business ProfileforDal Air Conditioning & Heating

Terrible experience. Had a tech out for a malfunctioning AC that barely spoke English and had to call the company to get a translation on what he was trying to say. They claimed he was one of their best. Charged us $235 not disclosed prior for a quick diagnosis, but stated could not fix the problem due to not having the part and that the office would call me with an estimate. After several phone calls and several days (meanwhile a restaurant closed with food going bad), the office finally quotes approx. 7 days to get the part and still no quote. Had to call and ask for a quote and a part number to look for part myself. After climbing on the roof myself to look at the unit, I was able to obtain the needed part number. Called a local A/C technician, who came out that day and fixed replaced the part along with some other problems not identified in previous diagnosis. This tech had the part in his truck and said all should have. When finally received quote from DAL was higher than I paid to local company and the part identified in quote was not correct part needing replacement. Do not recommend.