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Central, Northern and Western Arizona

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This Business is not BBB accredited

Cool Ace Air LLC

Phone: (602) 266-5223 Fax: (602) 296-3923 View Additional Phone Numbers 3933 E. La Salle Street, Phoenix, AZ 85040


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This company offers heating & air conditioning unit sales, service and installation.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Cool Ace Air LLC include:

  • 59 complaints filed against business

Factors that raised the rating for Cool Ace Air LLC include:

  • Length of time business has been operating.
  • Response to 59 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

59 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 39
Total Closed Complaints 59

Additional Complaint Information

As of January 2008, this company is under new ownership. The previous company name, Ace Air Conditioning, was changed and incorporated as Cool Ace Air, LLC.

Customer Reviews Summary Read customer reviews

47 Customer Reviews on Cool Ace Air LLC
Customer Experience Total Customer Reviews
Positive Experience 31
Neutral Experience 1
Negative Experience 15
Total Customer Reviews 47

Additional Information

BBB file opened: February 26, 2002 Business started: 04/01/1996 in AZ Business started locally: 04/01/1996 Business incorporated: 02/29/2008 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
Phone Number: 602.542.1525
Fax Number: 602.542.1599

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kwan S. Jin, Member Ms. Cherri Antoniou, Accounts Payable Ms. Kellee J Bruntz , Vice President of Operations Mr. Ari Nagler, Vice President Ms. Kris Ohannessian, Controller
Contact Information
Principal: Mr. Kwan S. Jin, Member
Related Businesses
Ace Home Services, LLC ProFab Metal Werks
Business Category

Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Evaporating Apparatus Refrigeration Equipment - Commercial - Sales & Service

Products & Services

Cool Ace Air LLC sells the following brand(s): Bryant, Carrier, Day & Night, Payne

Method(s) of Payment
Visa, MasterCard, Discover and financing available
Alternate Business Names
Ace Air Services Cool Ace Air
Industry Tips
AC Maintenance Contract or No Maintenance Contract?

Customer Review Rating plus BBB Rating Summary

Cool Ace Air LLC has received 3.44 out of 5 stars based on 47 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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