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BBB Business Review

This Business is not BBB accredited

Cool Ace Air

Phone: (602) 266-5223 Fax: (602) 296-3923 View Additional Phone Numbers 3933 E. La Salle Street, Phoenix, AZ 85040 http://www.coolace.com

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Description

This company offers heating & air conditioning unit sales, service and installation.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Cool Ace Air include:

  • 106 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Cool Ace Air include:

  • Length of time business has been operating.
  • Response to 106 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Cool Ace Air
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 9

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Cool Ace Air

Customer Complaints Summary

106 complaints closed with BBB in last 3 years | 49 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 37
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 6
Problems with Product/Service 60
Total Closed Complaints 106

Additional Complaint Information

As of January 2008, this company is under new ownership. The previous company name, Ace Air Conditioning, was changed and incorporated as Cool Ace Air, LLC.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Cool Ace Air

Additional Information

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BBB file opened: February 26, 2002 Business started: 04/01/1996 in AZ Business incorporated: 02/29/2008 in AZ
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors
3838 N. Central Ave. #400, Phoenix AZ 85012
http://www.azroc.gov
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kwan S. Jin, Member Ms. Cherri Antoniou, Accounts Payable Ms. Kellee J Bruntz , Vice President of Operations Mr. Ari Nagler, Vice President Ms. Kris Ohannessian, Controller
Contact Information
Complaint Contact: Mr. Kwan S. Jin, Member
Business Category

AIR CONDITIONING CONTRACTORS & SYSTEMS HEAT PUMPS HEATING CONTRACTORS HEATING & AIR CONDITIONING AIR CONDITIONING REPAIR AIR CONDITIONING SYSTEMS-CLEANING AIR DUCT CLEANING COOLERS-EVAPORATIVE-SALES & SERVICE REFRIGERATION EQUIPMENT-SALES/SERVICE

Products & Services

Cool Ace Air sells the following brand(s): Bryant, Carrier, Day & Night, Payne

Method(s) of Payment
Visa, MasterCard, Discover and financing available
Alternate Business Names
Ace Air Ace Air Conditioning Cool Ace Air, LLC
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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