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BBB Accredited Business since
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H2O Concepts is a Manufacture of Water Treatment for Residential and Commercial use.
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A BBB Accredited Business since
BBB has determined that H2O Concepts International Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for H2O Concepts International Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
Phone Number: 602.542.1525
Fax Number: 602.542.1599
Type of Entity
Business ManagementMr. Robert R. Peak, President Ms. Sherri Peak, General Manager
Water Filtration & Purification Equipment Contractor - Water Conditioning Manufacturers & Producers Wholesalers & Distributors Water Soft & Conditioning Equipment Service & Supplies Water Treatment Equipment,Service & Supplies Water Analysis Water Pollution Control
Products & Services
H2O Concepts International Inc. sells the following brand(s): H2o Concepts
H2O Concepts International Inc. offers the following product(s): Hard Water treatment systems, Water Filtration systems, Whole House Water Treatment Systems, Whole House water treatment systems
Method(s) of PaymentFinancing Available
Refund and Exchange PolicyH2O Concepts International, Inc. Water treatment systems carry a Limited 10 year Warranty some exclusions apply. See our online warranty section for more details.
Alternate Business NamesAsk/h2o Technologies & Consulting Inc. H2O Technologies & Consulting
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
22405 N 19th Ave
Phoenix, AZ 85027 Directions
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Additional Phone Numbers
- (888) 275-4261(Phone)
- (623) 582-4465 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|10/8/2013||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: On 11-30-2011 I purchased one of their water conditioners. I was told that I would have pure drinking water out of every faucet in the house, plus I would use half the soap for dishes, bathing and have high quality water for use throughout the house. I could even use it on my house plants.Within a week, I began tasting chlorine in the water I drank. It was like I was drinking chlorox. They came out, replaced the unit and said it would be fine. After 3 more replacements, I finally started getting decent water to drink. However, when they replaced the last unit, I wanted to move my car out of the garage so they could get to the unit to replace it. Lo and behold, they had parked their big service truck directly in front of my 3-stall garage driveway and when I backed out (not thinking anyone was parked there) I hit their truck. I called and wanted them to just take the unit back and give me my money back. NO CAN DO. I AM STUCK WITH IT. Besides, if I didn't pay for the damage on their truck, they would sue me. I did not contact my insurance company because they would have told me it was my fault. I paid them $643.17 to keep it off my insurance record.Everything was working okay up until 2 months ago. All at once, I began seeing spots/food particles left on my dishes/glassware after running my dishwasher. After washing my hair, it felt like wire (regardless of what shampoo/conditioner I used on it). I called and this morning, a service man came out and said he'd set the timer to backwash every 3rd day. I asked if there was a charge and the workman told me not until I've had it for a year, then the charge per service call would be approximately $140.I'm getting ready to call an attorney (which I can't afford) but I paid $4550 for the unit and I want it out of my house. I'm 82 years old and cannot deal with all of what they've put me through.I NEED HELP. Let me know if they are registered with the BBB and if there has been any other complaints. ******* *****
Desired Settlement: Just refund my purchase price of $4550.00
On 11/30/2011 the consumer purchased an H2O Concepts system on 12/1/2012 H2O Concepts install the Consumers system. On 12/29/2011 the consumer contact H2O and wanted the system checked for Chlorine. On 12/29/2011 H2O went out checked the system. On 12/30/2011 H20 went out and replaced the system. On 2/9/2012 H2O went out to check.the system. Consumer moved out her car so H2O could get to the system. Consumer backed into H2O's utility truck. Consumer and H2O Installer both called into H2O's office to say what had just happen. H2O Concepts General Manager (GM) spoke to consumer. The consumer stated that the consumer had just backed into H20's work truck. MG told the consumer that H2O would call the police to write out a police report. Consumer told H2O that consumer could not afford to have anything else reported to consumer insurance, consumer would lose insurance. GM told consumer H2O would be willing to get an estimate on the damages and consumer could just pay for the repairs. Consumer went back and forth with GM on all options at the end consumer decided that paying for the damages was the best thing to do. Estimate was hand delivered to the Consumer front door. The Consumer wrote a check of $643.17 to Bell Ford. During the time that the consumer and GM where talking consumer asked to have the system removed and to get a refund. GM let the consumer know that H2O concepts does not have a money back policy, they repair or replace systems that are not working correctly. However GM understood that the consumer was upset and told the consumer that H2O would refund the consumers money less the install and material to reconnect plumbing, total of $520.00 or send the service manager (SM) out to replace the system because the consumer sent away the installer that had gotten his truck hit before he could service the system. Consumer agreed to have the SM come out on 2/9/2012 and change out the system. System Consumer called back on 5/7/2012 and claimed to have problems with the dishes. On 5/8/2012 Installer went and did some adjustments on the system and at that time consumer said everything was good. Consumer had asked if there will ever be a charge for service, Installer said yes after the first year there is a $145.00 service charge. H2O warranty states "A Service Charge may be charged to the owner for Service Calls after a period of twelve months from the date of installation." H2O does not want the consumer to be unhappy so we are willing to wave the service charge until consumers warranty expirers.
H2O Concepts GM
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.