Business ProfileforNASM

I signed up for this course and started promptly. In the first month of studying life started going sideways for me and I decided to try to get a refund and go back to this course sometime later when it felt right. They have a 28 day window from inception to ask for a refund. I tried calling customer service days in advance of the expiration time from my office while at work and could NOT get someone on the phone. It took days to get an answered call. I mean after holding on the call for up to an hour while working- one will give up and hang up the call. I tried numerous times and when I finally got someone on the phone, on the weekend- they wanted me to prove that I called them. To send a print out of proof that I actually called their number. I couldnt access that information bc I was calling during working hours from the office line and just keeping the call on speakerphone. When I finally got them it was the 29th day. They denied me my refund- hard. I was so upset. They made me feel like I was lying about actually trying to call them. Being that my $$ was being charged by them- bc they wouldnt refund me- I went on the try to juggle life and study- finally got to the exam and failed by 2 points. 2!!! How on earth and then to booth now had to pay an additional $200 to retake the exam. Which I am still yet to take. This just feels so wrong. Like youre set up to fail. The content doesnt even make you feel like youre studying to be a personal trainer. More like some medical field. I have to access many other platforms to do research and watch videos, podcasts etc on their material to understand whats being thought. Im really turned off from this and struggling to get to the exam again. I really wish NASM was more concerned about peoples lives than just business and money. I love people and thats why I wanted to get into training also. But with NASMs ethics- I dont feel fulfilled. *************************.