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In Central, Northern and Western Arizona

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Description

This company offers televisions and repairs. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Walt's TV, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Walt's TV, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Walt's TV, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

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BBB file opened: April 01, 1973 Business started: 01/01/1958 Business started locally: 01/01/1958
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: 602.542.1525
Fax Number: 602.542.1599

Type of Entity

Corporation

Business Management
Mr. Robert Hendley, Owner
Contact Information
Principal: Mr. Robert Hendley, Owner
Business Category

Television & Radio - Dealers Audio-Visual Consultants Electronic Equipment & Suppliers - Service & Repair Television & Radio - Service & Repair Video Equipment - Service & Repair Television - Cable, CATV & Satellite Home Automation Audio-Visual Equipment - Dealers Home Theater

Alternate Business Names
Hendley Communications

Additional Locations

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (480) 890-0900(Phone)
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Additional Web Addresses

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Complaint Detail(s)

3/27/2014 Advertising/Sales Issues
1/11/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Invoive #***** I booked an appointment a year agto have one of Walts techs to come over and resolve my tv problem. Pete and Jimmy came. They told me that it was going to cost $714. to fix, they said the DM needed replacing. I said I would call Mitsubishi but they said they would not cover it under warranty. Walts charged me $79.95 for the visit. I started looking around for a new tv. Then I had Direct TV come over to set up direct tv for me. I told them the problem with my Mitsubishi tv, and that I was looking for a new tv. He said he would take a quick look at it. He said there was one plug that was not in the right spot, changed it, and the tv has worked perfectly fine ever since, and still does today! He charged me nothing to change the plug to another one. When I told him that Walts TV said it was going to cost me over $700. to fix, he said that was pathetic. This is absolutely outrageous! They are very dishonest. I thought I would wait for a couple of months to see if the tv was still working before making any complaint. Then I went back to Canada for eight months. After arriving back in AZ, the tv still works fine, and I thought it was time to let them know that I am disgusted with their service and trying to make money off of me when there was no problem with my tv.

Desired Settlement: They need to apologize for trying to make money off of me when there was no problem that existed. The very least they could do is to refund the $79.95 they charged me for the visit and false diagnosis.

Business Response: Dear BBB

     Walt's has concluded it internal review of this matter. We were unable to interview the key employee, as he has retired. I can say with confidence that there was no intent to deceive this customer in this situation. While we can not gather all the information at this point, based on the service history of the model in question we can only make assumptions at this time. This is a case where the television did and likely still has the same problem with a faulty input module. Walt's failed to offer a work around by using a different input. Knowing what we know now, we do provide the alternate work around. At the time of the service call we may have been of the opinion that that would only be a temporary fix or simply did not think about it. Also perhaps when the customer had Directv out to here home she was getting a new receiver that was capable of using a different connection. At this point it does not matter of course. I understand the customer concern and am very sorry if we missed a simple work around. And I will refund in full the original service call. 


Robert Hendley

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******

 


 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/3/2012 Delivery Issues
9/22/2011 Problems with Product/Service
1