BBB Accredited Business since
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This company offers televisions and repairs.
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A BBB Accredited Business since
BBB has determined that Walt's TV, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Walt's TV, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
Phone Number: 602.542.1525
Fax Number: 602.542.1599
Type of Entity
Business ManagementMr. Robert Hendley, Owner
Television & Radio - Dealers Audio-Visual Consultants Electronic Equipment & Suppliers - Service & Repair Television & Radio - Service & Repair Video Equipment - Service & Repair Television - Cable, CATV & Satellite Home Automation Audio-Visual Equipment - Dealers Home Theater
Alternate Business NamesHendley Communications
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BBB Complaint Process
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Additional Phone Numbers
- (480) 890-0900(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Invoive #***** I booked an appointment a year agto have one of Walts techs to come over and resolve my tv problem. Pete and Jimmy came. They told me that it was going to cost $714. to fix, they said the DM needed replacing. I said I would call Mitsubishi but they said they would not cover it under warranty. Walts charged me $79.95 for the visit. I started looking around for a new tv. Then I had Direct TV come over to set up direct tv for me. I told them the problem with my Mitsubishi tv, and that I was looking for a new tv. He said he would take a quick look at it. He said there was one plug that was not in the right spot, changed it, and the tv has worked perfectly fine ever since, and still does today! He charged me nothing to change the plug to another one. When I told him that Walts TV said it was going to cost me over $700. to fix, he said that was pathetic. This is absolutely outrageous! They are very dishonest. I thought I would wait for a couple of months to see if the tv was still working before making any complaint. Then I went back to Canada for eight months. After arriving back in AZ, the tv still works fine, and I thought it was time to let them know that I am disgusted with their service and trying to make money off of me when there was no problem with my tv.
Desired Settlement: They need to apologize for trying to make money off of me when there was no problem that existed. The very least they could do is to refund the $79.95 they charged me for the visit and false diagnosis.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|9/22/2011||Problems with Product/Service|