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Central, Northern and Western Arizona

BBB Accredited Business since

Arizona Automotive Institute

Phone: (623) 934-7273 Fax: (623) 937-5000 View Additional Phone Numbers 6829 N. 46th Avenue, Glendale, AZ 85301 View Additional Email Addresses http://www.aai.edu View Additional Web Addresses

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Description

This company offers automotive vocational training school.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arizona Automotive Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Arizona Automotive Institute include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Arizona Automotive Institute
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 01, 1969 Business started: 10/01/1968 in AZ Business incorporated: 07/12/2000 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Commission for Post Secondary Education
2020 N Central Ave, #650, Phoenix AZ 85004-4503
http://azppse.state.az.us/contact_form.asp
Phone Number: 602.258.2435
Fax Number: 602.258.2483

Type of Entity

Corporation

Business Management
Mr. Dennis Delvalle, Executive Director Mr. Joe Mehlmann, President
Contact Information
Principal: Mr. Dennis Delvalle, Executive Director
Business Category

Schools - Business & Vocational Schools - General Interest Schools - Academic - Colleges & Universities

Alternate Business Names
Ati Enterprises of Florida, Inc.

Additional Locations

  • 6829 N. 46th Avenue

    Glendale, AZ 85301 (800) 539-1834

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (623) 748-7916(Phone)
  • (800) 528-0717(Phone)
  • (800) 539-1834(Phone)
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Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
  • - Sales
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Complaint Detail(s)

6/17/2014 Problems with Product/Service
6/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went to AAI in 2007-2008. I dropped a few classes and didn't finish due to me moving across country I recently moved back. Paid off all of my loan balance with my tax refund and have received a letter from the collection agency stating it's paid off and a ledger from the school outlining all the costs and at the top it also says a balance of $0. I have called the school headquarters and gone in and they keep saying their computers show I still owe almost 2,000! But they can never show me a paper that outlines those charges. I sent a copy of this paper to corporate and told them if there is really a balance take me to court. They haven't sent me anything since 2012. I haven't received anything in the mail in over 2 years! So I figured the dropped it. However, today my boss received a very harassing call asking information about me. I am tired of this and I am about ready to hire a lawyer to stop the harassment and file a class action lawsuit because I have found several other stundents this has happened to. I still have not recieved anything in the ma in 2 years! But am getting very angry phone calls this is not appropriate and I'm sure is against the law. I have lived at the same address for 5 years!

Desired Settlement: I want a billing adjustment and a certified letter stating I owe nothing else to the school! I'm tired of all the harassment . If I do not get the letter I will be filing a lawsuit.

Business Response: Good Afternoon Ms. Mosley,
 
I would like more information about the collection calls the former AAI student has received.  Can you or he tell me the name of the collection agency that has been calling him and the exact amount of the debt they are claiming is owed?
 
Thank you for your assistance,
 
****** ******* ******** * ********* ******** ****** ********* * * ***** ******** * * ***** ******** ****************************
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have enclosed images. The first is what the school told me I owe. The second Is that it shows on my transcript I owe nothing. Third is it says my loan has been paid off! I get calls from someone different everytime and the last time they called me at work and I hung up. I'm tired of being told I owe when I don't! I even went to the school and was told I owe 4,300 but when they called at work they said I owe 1,600. 

Regards,

******* ********

Business Response: In response to the information provided by Mr. ********, please note the following:
 
1.       Documentation in the schools contact management system shows that Mr. ******** was contacted by Mr. ***** ******* on 11/2/2012 (see Exhibit 1 screenshot).  As noted on 11/2/2012, Mr. ******* explained “…I explained to him why he owes this balance $1,253.69 he did not agree with this so I told him I send him a copy of his ledger and told him to call me once he received to setup payment arrangements.”  There is no further notation of a call back from Mr. ******** to Mr. *******.
2.       Mr. ******** was sent a copy of his ledger as evidenced by his providing a partial photo of the document to support his case that the ledger card indicates a “0” balance.  However, attached is a full copy of the ledger card (see Exhibit 2) provided to Mr. ********.  As indicated on page two of the ledger card, the only reason the account shows a “0” balance is because the amount owed ($1,253.69) was assigned to a collection agency.  The assignment to a collector zero’s out the ledger card but does not absolve Mr. ******** of the balance owed.  It is simply placed for collection.
3.       The collection agency assigned to the account was Omega RMS.  Attached as Exhibit 3 is an email from Omega’s client services stating they have had no communication with Mr. ******** since the account was placed.  Further notation states that the account is in the process of being sold to another agency.
4.       The partial copy of the Unofficial Transcript provided by Mr. ******** only depicts the courses attempted and completed and is not a statement of monies owed or due.
5.       The partial copy of the letter from the Texas Guaranteed Student Loan Corporation (TG) indicating ‘Paid in Full’ only applies to federal student loans obtained by Mr. ******** for school.  Payment of federal student loans by a student has no bearing on balances owed to the school.    
 
Because there is a balance is still owed on the account, a collector will likely continue to attempt to establish contact Mr. ********.  We encourage Mr. ******** to communicate with the collection agency to work out some form of payment arrangement.  Thank you.

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

12/20/2012 Billing/Collection Issues | Complaint Details Unavailable
3/26/2012 Problems with Product/Service