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Central, Northern and Western Arizona
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Description

This company offers a commmercial truck driving school.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Institute of Trucking, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for American Institute of Trucking, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Institute of Trucking, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 01, 1981 Business started: 01/01/1981 in AZ Business started locally: 01/01/1981 Business incorporated: 05/31/1998 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Commission for Post Secondary Education
2020 N Central Ave, #650, Phoenix AZ 85004-4503
http://azppse.state.az.us/contact_form.asp
Phone Number: 602.258.2435
Fax Number: 602.258.2483

Type of Entity

Corporation

Business Management
Mr. Chuck Wirth, Director Mr. Bob Kershaw, Company Manager Mr. Robert Wade Murphree, President
Contact Information
Principal: Mr. Chuck Wirth, Director
Business Category

Schools - Business & Vocational Schools - Academic - Colleges & Universities

Alternate Business Names
A.I.T. American Institute of Medical & Dental Tech

Additional Locations

  • 440 South 54th Avenue Suite A

    Phoenix, AZ 85043

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (888) 233-2222(Phone)
Find a LocationX

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Complaint Detail(s)

12/28/2012 Problems with Product/Service | Complaint Details Unavailable
12/2/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Under Google you type SAGE Truck Driving School and SAGE truck Driving School/AIT with AIT'S information comes up. They are wrong in using SAGES name When you go to Google and you type in SAGE Truck Driving school you will get, "Sage truck driving school/AIT-schools.com, www. ait-schools.com. This leads the consumer to believe that SAGE is doing business with AIT. We are not and there is no affiliation between the companies. This type of advertising is misleading and wrong on so many levels. It is not fair to our company and our employee as well as not being fair the the consumer that is legitimately looking for SAGE's services.

Desired Settlement: We would like to to no longer use our name in there advertising.

Business Response:

Dear Ms. ****:

 

AIT has never utilized any name other than our own in our advertising. Google offers an autofill headline option that takes the users keywords and adds them to the Google research results. We at no point purchased the word "Sage” or “**** Truck Driving". We do purchase Truck Driving School as a broad term as we train individuals to be professional truck drivers. Utilizing the autofill headline option meaning any search term that includes “Truck Driving School” will display our ad, therefore if the user searches for "**** Truck Driving School" the results will display "Sage Truck Driving School" or if the user types "BBB Truck Driving School" the results would display "BBB Truck Driving School".

 

 At no point in time were we trying to maliciously affect **** and in order to resolve this we have stopped using Google's Autofill in the Denver area and only serve our generic ad text on all key phrases. This means we will not autofill for this term or any of the appropriate effective terms we had previously.

 

If you have any additional questions please let me know.

 

Sincerely,

 

 

 

 


***** *****

President

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/2/2012 Problems with Product/Service
1/8/2012 Problems with Product/Service