BBB Accredited Business since
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This is a technical educational institute.
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A BBB Accredited Business since
BBB has determined that U.T.I. - Motorcycle Mechanics Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for U.T.I. - Motorcycle Mechanics Institute include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Commission for Post Secondary Education
2020 N Central Ave, #650, Phoenix AZ 85004-4503
Phone Number: 602.258.2435
Fax Number: 602.258.2483
Business ManagementMs. De Etta Burgess, Controller Ms. Piper Van, Controller
Schools - Academic - Colleges & Universities Schools - Business & Vocational
Alternate Business NamesClinton Technical Institute Motorcycle Mechanics Institute The Clinton Harley Corporation
2844 W. Deer Valley Road
Phoenix, AZ 85027 (877) 201-2666 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (877) 201-2666(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: First of all I'm a Veteran and wanted to further my education by attending Universal Technical Institute MMI-Phoenix and learn how to fix motorcycles and specialize in ****** ********'s. I was schedule to start school on June 23, 2014 however the orientation for housing and other services was on June 12, 2014 I told them that I was not going to be able to attend that orientation because that was the day of my daughter graduation from high school. So I was told that I could go on the 17th of June 2014 which I did. After orientation on financial aid, veteran services and other things I went to housing and talk with ******* ****** and she explain to me the housing rules and what it was expect it from me. Then I pay $549.00 including a security deposit for the unit that I was going to live, however due to financial difficulties I was unable to move into the apartment and I let the school known of my situation first thing in the morning on 23 June 2014. I talk with my financial adviser ***** ****** and with my VA adviser **** **** then I went to housing and talk with ****** ******** and at no point she say that I was not going to get back my $549.00 she mentioned that the app fee $50.00 and service fee $180.00 were non-refundable but she never say that the $549.00 was non-refundable. ********* ***** is the person who told me that I have forfeit my $549.00 before this she would always answer the phone now all I get is the answer machine this is her number: ###-###-####
Desired Settlement: All I want is a refund for $549.00 for services that I never use.
This complaint was resolved on July 1st with *** (UTI housing partner )agreeing to refund the 549.00 back to the student’s credit card. ****** was scheduled to start at
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: MMI forced a change in classes onto me that i did not enroll in, they removed two valuable classes (v-rod and buell) and replaced them with dso 1 and 2. the dso 1%2 classes are aligned with a Harley-Davidson cert. program or PHD equivalency. the dso 1 class is aligned with the earlier chassis class. in this chassis class one of the pre-assessment projects was "short cut" to keep costs down. this left myself and hundreds of other students un-prepared for the assessment in the dso 1 class. when this was brought up to a teacher (***** ********) the week of Oct. 29 I was told that there was nothing that could be done at his level and to speak to the education manager **** *********. he assured me in his office that in chassis i did in fact miss out on said training and that he was sorry but I had to finish the project without proper instruction or training. I was also told this by his direct supervisor **** ******** to return to class and complete the project without the training I should have received. I was re-assured that this matter would be looked into and that a decision would be passed down. After no response from staff I asked again about this and was told that i would have to speak to Mr. *********, I received an email in response to mine stating that ***** ******** would speak to me in person. he offered for me to come in on my own time and be re-trained on this project and have the opportunity to retake the project at the determent of my other classwork. this is unacceptable as I paid for a training program that I did not recieve, to me the only way to correctly resolve this is to have myself repeat the chassis class that was shorted valuable info and training, and then have the fair opportunity I paid for. Ive got a 4.0 gpa with 100% attedance
Desired Settlement: would need to get the chance to redo chassis and dso 1 classes.
We were able to come to an agreement with the complainant. On 11/14/2012, we provided a one on one tutoring session covering the instruction that was omitted during his time in chassis class. We were also able to make arrangements to allow him to retake his DSO-1 class beginning on 11/19/2012.
Motorcycle Mechanics Institute
Chosen by Industry. Ready to Work.™
O: ***** ********
F: (623) 869-9813
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|3/24/2012||Problems with Product/Service|