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BBB Accredited Business since
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This is company is a full service dog training company which provides private, group, and bootcamp lessons.
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A BBB Accredited Business since
BBB has determined that K9-Games meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for K9-Games include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Kristi Smith, Manager
Pet Training - Dog Pet Training
Alternate Business NamesK9-Games, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
8214 W Acoma Dr
Peoria, AZ 85381 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On July 17th 2012 we met with ****** ***** the owner and head trainer, after I had investigated on line for a competent dog trainer. I looked at her web site and was lead to a video (http::www.azfamily.com/good-morning-arizona/local-search-dog-wins-national-award-171398901.html). Posted in AKCAce Awards. ****** made a good presentation and we felt that our two dogs (******* *** **** **** *******)would be in great hands. She asked for a check of the total $1,191.86 and explained that this included 2 NEW SPECIAL UNITS ($250.00 each for a total of $500.00) she needed too purchase for us, the balance of $691.86 was for the four training sessions minimum of two hours each (required both my wife and I be there together for her type of training). We scheduled the first training session but a week or so before the first session we had to cancel because my ****** ****** collapsed. Her heart was in A-PHIB and required immediate surgery and serveral weeks of recooperation. It was necessary for **** (my wife) to nurse her back to health. No chance of the both of us going through the training. The first surgery did not take care of the problem and she has had three additional surgeries. Training the dogs is no longer on our list.
Desired Settlement: I have called many time. No answerand I've left many messages with no response. I drove out to the address and spoke with a gentlemen he openned the gate and I drove in asked to speak with ******. He told me she would be home any minute. He decided to call her and let her know that I was waiting for her. He asked what my name was and as soon as she heard my name she decided she would not be home until very late. He asked me to leave , I said I would wait. He told me I would have to go. I left and still did not hear from her. I called again and was told that I would hear from her lawyer and/or her accountant. That never happened.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved