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          Happy Tails Doggy Care LLC has 1 locations, listed below.

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            Business ProfileforHappy Tails Doggy Care LLC

            Dog Boarding
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 2/22/2013

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers dog boarding, sitting, grooming, obedience training, pet taxi and pet shopping services.

            Business Details

            BBB File Opened:
            2/6/2013
            Years in Business:
            14
            Business Started:
            5/22/2009
            Business Incorporated:
            5/22/2009
            Accredited Since:
            2/22/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            7:00 AM - 7:00 PM
            T:
            7:00 AM - 7:00 PM
            W:
            7:00 AM - 7:00 PM
            Th:
            7:00 AM - 7:00 PM
            F:
            7:00 AM - 7:00 PM
            Sa:
            7:00 AM - 7:00 PM
            Su:
            Closed
            Business Management
            • Ms. Sandro Aponte, Member
            Contact Information

            Principal

            • Ms. Sandro Aponte, Member

            Customer Contact

            • Ms. Sandro Aponte, Member

            Industry Tip

            Pet Sitter or Boarding Facility? Tips on How to Choose

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            S.S.G

            2 stars

            07/01/2022

            BASED ON MY EXPERIENCE IT WOULD BE LESS THAN A STAR. I SHOULD HAVE LISTEN TO THE RED, RED FLAGS OF THIS BUSINESS BUT NO. SINCE IT WAS A BBB BUSINESS, I TRUST THEM WITH MY PETS (BABIES) BIG MISTAKE. THESE ARE SOME OF THE RED FLAGS I NOTICE: 1. THE ADDRES OF THE BUSINESS IS OF A SUPERMARKET (MISLEADING, PLEASE ****** THE ADDRESS).2. WHEN YOU ASK TO SEE THE ****** BOARDING) THEY TELL YOU CAN'T BECAUSE DUE TO INSURANCE PURPOSES (TRANSPARANCY). WHAT THEY DO IS CALL "TAXI' FREE OF CHARGE. THEY PICK UP AND DROP YOUR PET SO YOU NEVER SEE OR KNOW WHERE THE BOARDING IS AT. 3. YOU HAVE TO PAY UP FRONT FOR THE SERVICE (BOARDING/***CARE) NOT AFTER THE SERVICE HAS BEEN PROVIDED. ALL OTHER BOARDING/*** CARE YOU PAY WHEN YOU PICK UP YOUR PET. 4. YOU NEED TO SIGN ALL KINDS OF LIABILITY PAPERS; WERE THEY ARE NOT LIABLE FOR NOTHING AND IF SOMETHING HAPPENS YOU CAN'T SAY ANYTHING (IN SHORT TERMS). WHEN, I ACQUIRED THEIR BOARDING SERVICES. I SPECIFIED THEIR NEEDS, WHATS, LIKES, MEDICAL, EVERY SINGLE DETAIL I COULD THINK OF BUT MOST IMPORTANT THAT THEY WERE INSIDE PETS, IN WRITING. THEY PICK UP MY PETS AT MY ADDRESS AND FOR THE *** OF THE DROP OF AT MY ADDRESS, THEY COULD NOT, SO I HAD TO GO PICK THEM UP. THEREFORE, THEY HAD TO GIVE ME THEIR REAL, REAL ADDRESS. MY PETS WERE DIRTY (POOP ON THEIR FUR), SEVERE DEHYTRATED AND ONE OF THEM HAD HER EYES FULL OF GOOEY THAT SHE COULD NOT OPEN HER EYES. ALSO, DURING BOARDING THEY NEVER UPDATE ME AS HOW THEY WERE DOING. I HAD TO ASK AND THEY WERE OUTSIDE ALL THE **** IN THE HEAT 110*. I DID ADDRESS ALL THESE ISSUES/CONCERNS BUT THEIR RESPONSE DOES NOT JUSTIFIED THEM. FUTHERMORE, THE ACTIONS AND THE CONSEQUENCES OF THOSE ACTIONS SPEACK LOUDER THAN ANY WORDS. I AM NOT LOOKING FOR COMPENSATIONS ONLY SHARING MY EXPERIENCE WITH THIS BUSINESS, PROOF UPON REQUEST.

            Happy Tails Doggy Care LLC Response

            07/03/2022

            We are sorry that you were unsatisfied with our services. We do share our address with our clients if they are self transporting. We also explained that the address listed is simply a mailing address. It is not a supermarket address it is at the postal store. I would like to clarify a few of the things you mentioned your dogs were kept inside and only escorted outside to use the restroom. Especially with the extreme heat. Additionally all dogs are given access to water 24 hours a day unless their owner request a special accommodation. We explained that we were unable to clean your dogs eyes as she had some aggressive tendencies and we did not want to risk getting bit by her. We also responded to any inquiries you had. We do not volunteer updates but you are welcome to request them and we always reply as we did. You did have a drop off scheduled however we were not able to accommodate your change in drop off time since you were requesting drop off beyond our business hours of 7 PM on that particular day.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

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