BBB Accredited Business since
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This company provides kennel, boarding, day care, exercising, and grooming services for dogs and cats.
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A BBB Accredited Business since
BBB has determined that Canine Country Club meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Canine Country Club include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Maricopa Enviromental Service Department
1645 E. Roosevelt Street, Phoenix AZ 8500885006
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Greg Donahue, Member
Pet Boarding & Kennels Pet Exercising Service Pet Grooming Pet Sitting Services Pet Services Pet Boarding - Dogs
Alternate Business NamesCanine Country Club and Feline Inn GDL, LLC
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Complaint Trends - Last 3 Years
Customer Review Trends
|10/29/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: We dropped our three dogs off on Friday, 9.21.2012. We left instructions for them to be kenneled together and that if the eldest, 14, got too hot to move her into the air-conditioned suite, as she has some health issues. On Saturday, they called to say that the two of the dogs got into a minor scrap over food, but they checked everyone over and their were no injuries. The older dog, they said, had a small limp in her front paw, but they nothing wrong with it. We figured it might be the arthritis that she has in that paw, and so figured, based on their description, all was well. When we got the dogs back Sunday at 5:30pm, all three have eye infections. Our eldest, they said, seemed a little small, so they gave her her own room. When we got her, she was in shock. Her front leg is seriously swollen from a deep puncture wound, that has matted hair from oozing. She was almost totally despondent. She also has a small clip on one ear. They told us when they gave her back that they bathed her, because she seemed uneasy (not sure who baths a dog because it makes them calmer). They did not bath her to calm her, they bathed her to wash all the blood off from the wounds they never told us about. Had we known Saturday, we would have had her taken to a vet. She is now in an emergency clinic for a severe infection in her leg (also a severe infection that swelled like a balloon in 24 hours, and from the reviews I have now read, probably due to how unclean the place is), and severe dehydration. She is on an IV to hydrate right now, and this vet visit is costing us about $550. What's worse, had we been held up on our way home, and we got there after they closed, she likely would have died from both the shock and dehydration.
Desired Settlement: I would like for them to pay part of the vet bill. I understand that a dog fight can happen, but her condition was severely exacerbated by the poor treatment she received and their lies to us about her condition. I would also like them inspected. I have read many reviews online, which I wish I read sooner, and I am not the first person to have a complaint of their dangerously poor care.
MESSAGE FROM BUSINESS:
In this customers complaint, they claimed we lied to them about the scope of injuries. I spoke to both the wife and husband separately. In both calls we discussed what happened and our willingness to help with their bills even though the injuries came from their own dog's interaction. I asked the husband what our motivation for lying to them since the injuries were from no fault of ours? Two of their dogs attacked the third. They had asked that they be placed in the same run even though we were later told that they fight sometimes. Most customers that have dogs that fight usually inform of this in advance or at least ask us to separate them. That did not happen with these dogs.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|5/3/2011||Problems with Product/Service|
|4/13/2011||Problems with Product/Service|