Business ProfileforSack Time

We were lied to by Sack Time & spent $3133 for a defective **********************. We started talking to Tahnee at Sack Time in early 2022, went to the store twice to try out the beds & spoke to her on the phone many times, discussing our needs for a true to size 80 length bed. I'm 63 tall. The industry standard for King ********************** is 76 X 80. Any shorter & it won't fit the ************* ankles hang over the edge of the bed, causing my joints to dislocate. In October 2023 we ordered a King ********************** that ****** recommended & she guaranteed Itll be 76 X 80 & if not she would take it back, no questions asked. When it arrived, ******, the driver, could not lift the ********************** himself. I had to lift it out from the trailer & carry most of the weight of it. We asked ****** to wait, saying if it was wrong we would give it back, & measured it flat while in the bag. Both the ************** were under by about 2 inches. I immediately called Tahnee. She stated clearly many times while my wife listened, If its not 76X80 its the manufacturers *********** would take it back & said to "go ahead and sleep on it with the protective pad bought from Sack Time" & as long as it was free of marks or damage she'd take it back at no charge & replace it with one that was correct. ****** insisted we take it out of the bag. I asked if we do & its still not measuring up correctly, will she replace it? She stated each time, Yes. We did & laid it flat. It still measured short on length and width. We took photos as proof she could share with her manufacturer. ****** said again, go ahead & sleep on it & the replacement should be about a week. Immediately after ****** drove away, ****** suddenly said that she would not take the ********************** back & became rude. We emailed her pictures of the measurements & asked her for the promised replacement. She refused. We were lied to, set up &scammed by Sack Time. The ********************** is now in the plastic bag in our *********** want them to retrieve *********** us.