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BBB Business Review

BBB Accredited Business since 3/25/2011

Get Rung

Phone: (480) 981-8980 Fax: (480) 699-8810 2942 N. Greenfield Road #127, Mesa, AZ 85215 http://www.getrung.com View Additional Web Addresses Facebook

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Description

This company offers interlocking floor mats, puzzle  & gym mats online.

BBB Accreditation

A BBB Accredited Business since 3/25/2011

BBB has determined that Get Rung meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Get Rung include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Get Rung
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Get Rung

Customer Complaints Summary

5 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Get Rung

Additional Information

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BBB file opened: December 12, 2008 Business started: 11/14/2005 in AZ Business incorporated: 11/14/2005 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Sean M. Smith, Member
Contact Information
Principal: Mr. Sean M. Smith, Member
Business Category

Mats & Matting Carpet & Rug Dealers - New Floor Materials - Retail

Products & Services

Get Rung sells the following brand(s): CUSTOM DOORBELL, GET RUNG

Get Rung offers the following product(s): DOORBELL BUTTONS, INTERCOM SYSTEMS, INTERLOCKING FOAM MATS, KIDS PLAY MATS, MARTIAL ARTS MATS, MMA MATS, PUZZLE MATS

Method(s) of Payment
VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, CHECKS, MONEY ORDERS, PAYPAL, PURCHASE ORDERS, WIRE TRANSFERS
Refund and Exchange Policy
Customers will be reimbursed for shipping costs incurred relating to shipping defective mats back to GET RUNG when the mats are received by GET RUNG and determined to be defect merchandise. 

3/8" Multi-Purpose and ABC123 Mats

Product can be returned otherwise if packages are unopened before 30 days expire from receipt of the product.  Any packages that are opened are not eligible for return credit.  If returning up to 30 packs originally shipped to the lower 48 states, a refund will be issued for $15 per pack less 5% restocking charge.  For returns in excess of 30 packs or from a quoted order, please contact us for the return credit amount.  A 5% restock charge will apply regardless.

1" Reversible Tatami Mats

Product can be returned if unused before 30 days expire from receipt of the product. Customers will be responsible for the shipping cost in return and the original shipping costs will not be refunded.  Please contact us before returning these so we can provide you with the cost of initial shipping.  A 5% restock charge will apply regardless.

Cancelled orders can be subject to restocking and cancellation fee of up to 10%
Alternate Business Names
Get Rung, LLC Custom Doorbell
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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