Business ProfileforThe Lock Shop LLC

The Lock Shop was very professional and timely in their communications, follow-up and service delivery.We live in an older apartment complex which has undergone a series of ownership changes, maintenance technicians and ad-hoc repairs. The sliding glass door lock in particular had been changed out and repaired by others on numerous occasions but continued to fail due to the *****-rigged nature of the installation.We contacted the Lock Shop as we had used them and been highly satisfied with their work on a previous occasion. We wanted the sliding door lock fixed properly for purpose of reliability and security.***** handled the service call and was proficient in determining the specific parts needed to conduct the repair. His evaluation included querying another tenant in the complex in order to obtain photos of the original locking mechanism for purpose of parts ordering.Withing a couple of days and upon his return visit, the new parts were installed, and the locking mechanism looks and operates as originally intended.We will recommend the Lock Shop to our neighboring tenants as they are having similar issues with their sliding glass doors.We highly recommend using the Lock Shop and will continue to use them for future needs.