BBB Accredited Business since
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This company is a worldwide licensor of distinctive products and services by Dr. Andrew Weil.
A BBB Accredited Business since
BBB has determined that Weil Lifestyle, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Weil Lifestyle, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Board Of Medical Examiners
9545 E. Doubletree Ranch Road, Scottsdale AZ 85258
Phone Number: 480.551.2700
Type of Entity
Business ManagementNancy Zangari, Director of Customer Experience Ms. Pamela Lynch, Operations Manager Mr. Lawrence B. (Former) Tree II, Member
Health & Medical - General Internet Shopping Internet Selling Services Vitamins & Food Supplements
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Types of Complaints Handled by BBB
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- Problems with Products or Services
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I did not authorize a $51.87 charge on 12/31/13.
Desired Settlement: They need to credit my bank account for $51.87.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered $60 worth of vitamins last week. They took the money, but never sent me the merchandise. I have called and left messages with "somebody." They do not have any person answering the phone so you can never converse with anyone.
Desired Settlement: I either want my money back or I want the merchandise that I ordered. And I want it soon. I am on medicine that requires me to take certain kinds of vitamins and I have already waited over a week for this order.
We finally heard from Ms. ******* today after leaving her numerous messages. She said she never received her package so we refunded her in full. Her purchase was in the amount of $50.49, so $50.49 was refunded to the credit card on file.
Is there anything else you need from me to consider this matter closed?
Also, what comments do you provide? Had she ever contacted us to say she hadn’t received her package, we would have credited her at that time. It is disturbing that we have a BBB negative report for a matter like this.
Please let me know how this will be recorded.
Director of Customer Experience
Weil Lifestyle, LLC, DrWeil.com
*** ** ******* *****
****** ** *****
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved