BBB Accredited Business since
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This company offers glass replacement, window replacement, glass restoration (remove moisture between dual pane windows), window cleaning, and air duct cleaning.
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A BBB Accredited Business since
BBB has determined that Window & Glass Pros meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Window & Glass Pros include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
Phone Number: 602.542.1525
Fax Number: 602.542.1599
Type of Entity
Business ManagementMr. Patrick J. Schoenling, President Mr. Mario J De Leon , Director of Commercial Operations
Glass - Repair Glass - Tempered Glass, Mirror & Screen Companies Glass Board - Up Service Glaziers Windows - Installation & Service Windows Air Duct Cleaning Glass - Plate and Window Window Cleaning Glass - Broken
Products & Services
Window & Glass Pros sells the following brand(s): Milgard
Window & Glass Pros offers the following product(s): Windows
Refund and Exchange PolicyWindow cleaning - if you are not happy we will come back until you are happy.
Glass Restoration - 10 Year Money Back Warranty.
Glass Replacement - 15 Year Money Back Warranty.
Air Duct Cleaning - if you are not happy we will come back until you are happy.
Alternate Business NamesSchoenling Construction Company, LLC Squeeky Kleen Windows
Industry TipsAC Maintenance Contract or No Maintenance Contract?
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
7735 E. Gelding Drive
Scottsdale, AZ 85260 Directions
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Additional Phone Numbers
- (480) 428-4108(Phone)
- (480) 467-3346(Phone)
- (480) 467-3531(Phone)
- (480) 619-5494(Phone)
- (480) 779-4444(Phone)
- (602) 253-4046(Phone)
- (623) 939-1800(Phone)
Additional Email Addresses
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Had Squeeky Kleen clean the outside of our windows on March 6, 2012. A couple weeks later noticed pool level very low and flooding around hose bib on outside of house under dining room window. Discovered that someone had stepped on hose bib and cracked copper pipe in the wall. Water was leaking between the inner and outer wall of dining room wall. In addition, pvc pipe to pool leveler was also snapped and valve had been shut off. Had plumber come and repair copper pipe crack for $122.33. Contacted *** at Squeeky Kleen on 3/27/12 with photos of damage and copy of repair bill. The only people in the back yard over the last few months were the window washers and it appeared as though one of them stood on the hose bib to reach the dining room window. They also knew enough to turn off the pool filler valve since water would have been gushing out of that pipe after snapping so they intentionally tried to cover up the mistake. *** stopped by a few days later to look at damage and denied his crew did it but agreed to pay the plumbing bill. Resent him a copy of the bill on 4/16/12. Received an email from *** on same day saying to call him. He did not pick up his cell and left message. Called again around mid July and left message. Sent *** email on 7/16/12 asking for them to re-imburse the plumbing bill and have not received any response at all.
Desired Settlement: In addition to the plumbing bill, we also repaired the cracked pvc pipe ourselves. We still don't know the extent of the damage in between the walls. To put themselves in good standing they should refund the window washing which was $170.00.
Sorry for the confusion but we have a misunderstanding of what happened.
Mrs. ******** called us 20 days after we cleaned her windows and claimed we were responsible for stepping on her hose bib under a high window on the side of her house. I went to the home and she refused to come out to discuss the matter, instead sending her husband out. They have about 15 windows on the first level, all at the same height. The windows were reachable to clean without standing on a ladder.
The hose bib was to the left of the closest window so it would have made it more difficult to stand on the hose bib and clean the window. Plus the window was reachable for the ground without standing on anything.
I took one look at the window and explained to the husband that there was no way; zero possibility that a window cleaning with fifteen years of experienced would stand on the hose bib to clean the window. All he could say was “Well then how did it get broken?” I looked to the other side of the yard and there was nine or ten year old playing so I said “How about your child or one of their friends.” I have an eight year old and he climbs on everything.
Why would a grown man stand on something that he would have known would not hold his weight? It is much more likely that young child stood on the hose bib.
Anyway, I went back to the office and questioned the window cleaner and his supervisor in detail about the issue and they assured me that they did not do it. We complete about 10,000 jobs a year and we know that mistakes happen, thing get broken. The workers know that our policy it to fix anything that they break and they are not held responsible. They only get in trouble if they try to hide it.
I called and left a message for Mr. ******** confirming that I was positive we did not break the hose bib. I have no idea who stepped on the hose bib. We know the window cleaner did not. We were not responsible for the damage.
In an effort to settle this issue I will send a check for the repair bill of $122.33 if it closes the matter.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved