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Find a Location

A-Authentic Garage Door Service Co has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforA-Authentic Garage Door Service Co

    Garage Doors
    Multi Location Business

    At-a-glance

    Customer Reviews

    3.78/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers garage door repair and replacement services.

     

    Products & Services

    Springs, Bearings, Rollers, Cables, Drums, Struts, Shafts, Trim, Openers, Doors, Hinges

    Business Details

    This is a multi-location business.

    Find a Location

    A-Authentic Garage Door Service Co has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      419 W Lone Cactus Dr, Phoenix, AZ 85027-2956
      BBB File Opened:
      8/29/2001
      Years in Business:
      24
      Business Started:
      9/15/1999
      Date of New Ownership:
      12/14/2021
      Business Incorporated:
      7/7/2000
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • TMII Enterprises LLC
      • Authentic Garage Door
      • Authentic Garage Door Service
      • A Authentic Garage Door Service Co.
      Related Businesses
      Business Management
      • Mr. Chase Mitchell, Director of Marketing
      • Mr. Thomas Melo, Manager
      • Ms. Eva Voorhees, Marketing Integrations
      • Ms. Cam Mohler, Customer Sales Specialist
      Contact Information

      Principal

      • Mr. Chase Mitchell, Director of Marketing
      • Mr. Thomas Melo, Manager

      Customer Contact

      • Mr. Chase Mitchell, Director of Marketing
      • Ms. Eva Voorhees, Marketing Integrations
      • Ms. Cam Mohler, Customer Sales Specialist
      Additional Contact Information

      Fax Numbers

      • (623) 516-1688
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/11/2023

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I pressed my wall garage door button and my car trunk opened along with the garage door. They got locked and I called a authentic to just check out my garage door to make sure I didn't do damage to it. The door was not checked out for damage but *** immediately said that I had the wrong springs for the door. In hindsight these springs have been opening the door for 10 years so there is nothing wrong with them. After I paid $1,500 for new springs the door started to bounce back up and wouldn't shut. The same guy came out and immediately said I needed a new motor. I asked why he thought that and he said he just knew. I asked for diagnostics and after a couple of minutes of going back and forth he pressed a button and counted light flashes. He read an excerpt to me which indicated that the door was closing too heavily so he lessened the tension on the springs and now after a week I have not had the problem with the bounce back. I discuss this with another company and they said I shouldn't need new springs unless they were broken which they were not and I didn't need a new motor. Indicated that authentic has a quota for their technicians that they must sell at least $1,000 of repairs. I feel very cheated and cannot believe the dishonesty that I've experienced.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Julie & Tom G

      2 stars

      05/08/2023

      They didn't give me the refund that they promised for a Veteran's discount. They kept telling me "the check was in the mail." I gave them 6 months before I wrote this review. I finally decided to make note never to use them again. I used them in year's past on 2 of our homes. Very disappointed in them.

      A-Authentic Garage Door Service Co Response

      05/17/2023

      We apologize that it took so long to get your refund. We also apologize we didn't supply the discount on site. We always strive to do better and we apologize for this experience.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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