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National Bankcard Monitor, LLC

Additional Locations

Phone: (800) 383-6806 View Additional Phone Numbers 835 W. Warner Rd. #101-454, Gilbert, AZ 85233 http://www.nbmsavings.com ! There is an alert on National Bankcard Monitor, LLC !

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Description

On 2/18/2013, National Bankcard Monitor indicated to the BBB by email that it is no longer in business and has dissolved the company. As of 6/10/2013, information in BBB files indicates National Bankcard Monitor continues to operate and is not out of business.  For consumers that have complaints, in addition to calling their credit card company or payment method used for NBCM transactions and filing a complaint with the BBB, they can contact the FTC at  877-FTC-HELP.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This company has indicated to consumers that it has a BBB rating of an F because it refuses to pay for accreditation. Nationwide Card Monitor has an F rating due to missing or incomplete background information the company has not provided the BBB upon request, BBB's concerns with the industry in which this business operates, the time in business, and advance fees. Therefore, Nationwide Card Monitor does not qualify for BBB Accreditation.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for National Bankcard Monitor, LLC include:

  • Length of time business has been operating
  • 150 complaints filed against business
  • Failure to respond to 39 complaints filed against business
  • 7 complaints filed against business that were not resolved
  • 8 serious complaints filed against business
  • Overall complaint history with BBB
  • Government action(s) against business


Customer Complaints Summary Read complaint details

150 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 39
Billing/Collection Issues 9
Delivery Issues 7
Guarantee/Warranty Issues 11
Problems with Product/Service 84
Total Closed Complaints 150

Additional Complaint Information

A number of consumers have reported to BBB that National Bankcard Monitor (“NBCM”) offers to consolidate and/or obtain lower interest rates on consumers’ credit cards in exchange for an upfront fee ranging from $798 to $1995. Consumers allege that NBCM promises to lower the interest rates on their credit cards by up to 50% and save them thousands of dollars. NBCM has informed BBB that it does not negotiate debts or charge consumers for “balance transfer services,” nor does it change any of the terms of a consumers’ credit card agreement; rather,it provides a "debt analysis" or a "debt elimination program guide" that advises the consumer how to pay their debts off faster. Some consumers allege long delays in receiving the debt analysis packet or say they do not receive the packet at all. Many consumers report confusion about the program and say that when they attempt to reach NBCM for an explanation, they are not satisfied with the response. Some consumers report that when they have attempted to obtain a refund from NBCM, they either have experienced difficulty reaching the company, are told they will not receive a refund, or are promised a refund but never receive one. NBCM has responded to a number of complaints filed with BBB by issuing full refunds. As of 2/18/2013 NBCM has failed to respond to complaints and has indicated to BBB that it is out of business.  As of 6/10/2013 information in BBB files indicates NBCM is still conducting business and the company continues to contact consumers and charge fees for services.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on National Bankcard Monitor, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 8

Additional Information

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BBB file opened: April 22, 2010 Business started: 12/09/2009 in AZ Business incorporated: 03/12/2010 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gino Niccoli, CEO Mr. Terry Duff, Manager
Contact Information
Principal: Mr. Gino Niccoli, CEO
Related Businesses
ELH Consulting
Business Category

Debt Repayment Plan

Alternate Business Names
Federal Interest Savings Financial Interest Strategies, LLC National Bank Manager NBM NBM Savings nbmsavings.com
Industry Tips
Credit Repair and Debt Relief/Credit Cards Debt Consolidation/Bill Paying Services Debt Relief Services

Customer Review Rating plus BBB Rating Summary

National Bankcard Monitor, LLC has received 1.15 out of 5 stars based on 8 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

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BBB Complaint Process

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On 2/18/2013, National Bankcard Monitor indicated to the BBB by email that it is no longer in business and has dissolved the company. As of 6/10/2013, information in BBB files indicates National Bankcard Monitor continues to operate and is not out of business. For consumers that have complaints, in addition to calling their credit card company or payment method used for NBCM transactions, they can file a complaint with the Better Business Bureau at www.bbb.org.

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven. On August 13, 2013, the Attorney General for the State of Arizona filed a Complaint against Gino Niccoli, National Bankcard Monitor, LLC, and Financial Interest Strategies, LLC f/k/a Federal Interest Savings, LLC in The Superior Court of the State of Arizona. Charges filed allege that National Bankcard Monitor is in violation of the Arizona Consumer Fraud Act and the Arizona Telephone Solicitations Act which prohibits businesses from making telemarketing phone calls unless the company is registered and bonded with the State of Arizona and provides disclosure and refund information to consumers. Under the terms of the Complaint, the Attorney General for the State of Arizona has ordered that National Bankcard Monitor be prohibited from violating the Arizona Consumer Fraud Act and the Arizona Telephone Solicitations Act. In addition, the Complaint orders that National Bankcard Monitor cease telemarketing calls to generate sales from residents in Arizona, restore any money acquired through illegal telemarketing activities, pay a $10,000 civil penalty to the State of Arizona for each violation of the Arizona Consumer Fraud Act, and pay the State of Arizona for its investigative and attorneys’ costs as they relate to this Complaint. The matter is pending. For more details please contact the Arizona State Attorney General’s office by phone at 602.542.5025.

In addition, on August 16, 2013, Gino Niccoli, National Bankcard Monitor, LLC, and Financial Interest Strategies, LLC f/k/a Federal Interest Savings, LLC business entered into a Consent Judgment with the Attorney General for the State of Arizona. The Consent Judgment settles allegations that National Bankcard Monitor violated the Arizona Consumer Fraud Act and the Arizona Telephone Solicitations Act which prohibits businesses from making telemarketing phone calls unless the company is registered and bonded with the State of Arizona and provides disclosure and refund information to consumers. Under the terms of the Consent Judgment, National Bankcard Monitor agreed to provide consumer restitution in the amount of $250,939.01, to be distributed by the Attorney General to consumers who filed complaints prior to, or within 60 days of the approval date of the Consent Judgment. This includes BBB complainants. The last date to file a complaint and be eligible to receive restitution is October 16, 2013. The Consent Judgment was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details please contact the Arizona State Attorney General’s office by phone at 602.542.5025.