BBB Business Review
This Business is not BBB accredited
National Bankcard Monitor, LLCAdditional Locations
Phone: (800) 383-6806 View Additional Phone Numbers 835 W. Warner Rd. #101-454, Gilbert, AZ 85233 ! There is an alert on National Bankcard Monitor, LLC !
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On 2/18/2013, National Bankcard Monitor indicated to the BBB by email that it is no longer in business and has dissolved the company. As of 6/10/2013, information in BBB files indicates National Bankcard Monitor continues to operate and is not out of business. For consumers that have complaints, in addition to calling their credit card company or payment method used for NBCM transactions and filing a complaint with the BBB, they can contact the FTC at 877-FTC-HELP.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
This company has indicated to consumers that it has a BBB rating of an F because it refuses to pay for accreditation. Nationwide Card Monitor has an F rating due to missing or incomplete background information the company has not provided the BBB upon request, BBB's concerns with the industry in which this business operates, the time in business, and advance fees. Therefore, Nationwide Card Monitor does not qualify for BBB Accreditation.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for National Bankcard Monitor, LLC include:
- Length of time business has been operating
- 151 complaints filed against business
- Failure to respond to 39 complaints filed against business
- 7 complaints filed against business that were not resolved
- 8 serious complaints filed against business
- Overall complaint history with BBB
- Government action(s) against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||84|
|Total Closed Complaints||151|
Additional Complaint Information
A number of consumers have reported to BBB that National Bankcard Monitor (“NBCM”) offers to consolidate and/or obtain lower interest rates on consumers’ credit cards in exchange for an upfront fee ranging from $798 to $1995. Consumers allege that NBCM promises to lower the interest rates on their credit cards by up to 50% and save them thousands of dollars. NBCM has informed BBB that it does not negotiate debts or charge consumers for “balance transfer services,” nor does it change any of the terms of a consumers’ credit card agreement; rather,it provides a "debt analysis" or a "debt elimination program guide" that advises the consumer how to pay their debts off faster. Some consumers allege long delays in receiving the debt analysis packet or say they do not receive the packet at all. Many consumers report confusion about the program and say that when they attempt to reach NBCM for an explanation, they are not satisfied with the response. Some consumers report that when they have attempted to obtain a refund from NBCM, they either have experienced difficulty reaching the company, are told they will not receive a refund, or are promised a refund but never receive one. NBCM has responded to a number of complaints filed with BBB by issuing full refunds. As of 2/18/2013 NBCM has failed to respond to complaints and has indicated to BBB that it is out of business. As of 6/10/2013 information in BBB files indicates NBCM is still conducting business and the company continues to contact consumers and charge fees for services.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Gino Niccoli, CEO Mr. Terry Duff, Manager
Related BusinessesELH Consulting
Debt Repayment Plan
Alternate Business NamesFederal Interest Savings Financial Interest Strategies, LLC National Bank Manager NBM NBM Savings nbmsavings.com
Industry TipsCredit Repair and Debt Relief/Credit Cards Debt Consolidation/Bill Paying Services Debt Relief Services
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview